About Us

Big Bang is a consulting firm that helps organizations optimize and streamline processes through planning digital strategy, deploying business solutions, and creating organizational alignment. Our purpose is to create tangible value for our customers by streamlining business systems, connecting information between systems, aligning strategy with technology, and providing support to develop organizational expertise. Our vision is for all people, in every organization, to have direct access to the information that enables them to do their best work anywhere and every day. With headquarters in Montreal, Canada, and offices in France, Mauritius, Toronto and the United States, we aim to serve enterprises of all sizes and industries worldwide.

Our Commitment to Diversity and Inclusion

AtBig Bang, we believe that diversity fuels innovation and strengthens our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants of all races, ethnicities, religions, gender identities, sexual orientations, abilities, ages, and experiences.
Our commitment toequity and inclusionmeans fostering an environment where every individual feels valued, respected, and empowered to thrive. If you’re excited about this role but don’t meet every qualification, we encourage you to apply — you may be the right candidate for our team.

Role

The senior consultant role at Big Bang is the expert combination of functional and technical expertise. As a Senior Consultant,



you will have the prospect to work in a multi-product environment that is industry focused and team-oriented. You will adapt existing ERP and CRM cloud solutions to customers’ business processes by developing complex customizations in various programming languages (Java, JavaScript) or configuring already existing elements. You’ll participate in database and systems integration between ERP, CRM, transactional websites, and various other third-party platforms. You will also lead client training sessions and collaborate with project managers and other stakeholders by phone, video conference or in person, as needed.

Primary Responsibilities

Operations (60%)

- Actively participate in projects by acting as a lead consultant
- Analyze business processes and determine the appropriate modifications to be applied to the business solution
- Complete the development of specifications and formal time estimates and solutions
- Perform configuration, development, and deployment of software component modifications
- Communicate regularly with the project manager on the status of the overall work in progress
- Manage and prioritize time required to complete tasks
- Ensure that through quality assurance activities are carried out by elaborating and performing test plans




- Provide mentorship and coach consultants and interns
- Take ownership and lead the project's lifecycle: sales, demo, project development, and post-go-live, etc.

Customer Service (15%)

- Manage the client relationship by being a trusted advisor and leveraging your industry expertise to recommend and help customers optimize their processes and systems
- Be proactive in the way you communicate both internally and externally; set expectations and confirm decisions by speaking to your customers directly at all times
- Propose solutions according to customer’s budget and time constraints
- Effectively resolve issues by providing further investigation in the case of complex issues
- Assist consultants with front-line support for customers as needed
- Ensureextraordinary customer service in line with our best practices and willing to go the extra mile
- Respond to customer calls and provide immediate assistance for urgent requests

Training (10%)

- Leadand develop customer training sessions (according to specifications and roles) throughout the project lifecycle
- Provide post-deployment training; explaining the use of applications that have been customized and training customers on how to use advanced features
- Transfernewly acquired functional and technical knowledge to colleagues; mentoring, shadowing, and documenting this knowledge

Sales (10%)

- Configure complexdemonstration/test environments used to present our solutions to potential customers
- Preparepresentations for prospective clients on specific solutions or areas of expertise
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📌 Senior ERP/CRM Cloud Solutions Consultant (Montreal)
🏢 Big Bang
📍 Montreal