Do you enjoy solving problems, understanding how equipment works, and helping customers find the right solutions? As an After-Sales Technical Service Specialist, you will become a key resource for our medical products. You will work closely with customers, service technicians, and internal teams to resolve technical challenges and deliver an exceptional customer experience.

Technical Support & Customer Experience

- Manage service calls and requests, diagnose technical issues, and drive them to resolution.
- Ensure thorough follow-up with customers from the initial request through final resolution.
- Handle service requests and contribute to maintaining a high level of customer satisfaction.

Technical Expertise

- Support customers, service technicians, and subcontractors in resolving technical issues.
- Perform repairs, preventive maintenance, and product training when required.
- Communicate recurring issues and improvement opportunities to the team.

Coordination & Continuous Improvement

- Manage parts and service orders.
- Maintain accurate documentation of service cases and interventions.
- Contribute to the development and improvement of procedures and work methods.

Availability

Participate in an on-call rotation (approximately one week out of six)



to respond to customer calls during evenings and weekends using a company-provided cell phone (remote support only).

Life at Umano Medical

Enjoy a energetic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

Requirements

- Technical diploma (DEC) or other relevant education and experience.
- Minimum of 2 years of relevant experience.
- Well-organized, accountable, and capable of managing priorities effectively while working in a remote environment and collaborating closely with team members.
- Strong problem-solving and analytical skills.
- Ability to read and interpret technical drawings.
- Ability to quickly develop a strong understanding of technical products.
- Experience in after-sales service, technical support, or customer service.
- Comfortable working with software applications and computer systems.
- Available for occasional travel.

Join a committed and dynamic team within a rapidly growing company. Human connection truly comes first here, and you'll feel it from day one. Come and experience something that goes far beyond medical equipment

📌 After-Sales Technical Service Specialist-Vancouver (Montreal)
🏢 Umano Medical
📍 Montreal