Drive customer satisfaction as an After-Sales Technical Support Specialist at Umano Medical. Help customers resolve technical challenges while ensuring top-notch service and support. In this pivotal role, you will manage service calls and requests, ensuring thorough follow-up from the initial issue to resolution. Collaborating closely with service technicians and internal teams, your technical expertise will play a critical role in delivering exceptional experiences to our customers. This position demands strong analytical skills and a focus on continuous improvement.

Key Responsibilities
• Manage service calls and diagnose technical issues
• Follow up with customers until issues are resolved




• Handle service requests to maintain customer satisfaction
• Provide product training and perform repairs when necessary
• Maintain accurate documentation of service interventions

Requirements:
• Technical diploma or relevant education and experience
• Minimum of 2 years in technical support
• Strong problem-solving and analytical ability
• Capable of remote collaboration
• Comfortable with software applications Leverage your technical skills and customer service experience in a dynamic, collaborative setting at Umano Medical.

📌 After-Sales Technical Support Specialist (Montreal)
🏢 Umano Medical
📍 Montreal