Networking Professional (DNS, DHCP and IPAM (DDI) Work from Home Requirements
• Knowledge of DDI management processes and best practices.
• Five or more years network, systems administration, and DDI Experience.
• BS Desirable.
• Solid communication skills – written and verbal.
• Strong technical documentation skills (Visio, PowerPoint, Excel, etc.).
• Expertise with Linux.
• Expertise with ISC BIND.
• Expertise with ISC DHCP.
• Experience with Active Directory and Microsoft DNS & DHCP.
• Recent and strong background with BlueCat. Ideally BlueCat certified.
• Working to strong background with Infoblox and Diamond IP. Ideally Infoblox and/or Diamond IP certified.
• Experience using a centralized ticketing system such as ServiceNow or Remedy. Duties
• Review change request forms submitted by customers to validate accuracy and identify issues with implementation.
• Collaborate with requestors to refine request forms, when required.
• Test change requests in lab, when required.
• Implement and validate changes in production.
• Compile and execute scripts to automate processes and requests.




• Provide technical information in support of customer service requests.
• Respond, investigate, and troubleshoot monitoring alerts and customer raised incidents.
• Troubleshoot DNS, DHCP, IPAM, and NTP related configuration, service issues, and problems.
• Track changes using PCN MACD methodologies and systems.
• Plan, test in lab, and implement patches and/or upgrades in production for DNS, DHCP, IPAM, and NTP infrastructure.
• Generate monthly customer facing operational reports.
• Train and lead future teammates, when required.
• Make recommendations for process and technical improvements.
• Work closely and effectively with customers, partners, Suppliers, and team members to provide exceptional customer service.
• Participate in on-call rotation, as required.
• Execute evening & weekend changes, as agreed within team.
• Perform shift-to-shift handoffs.
• Provide Resource performance reports.
• Oversee other Resource team members.
• Other duties as assigned.

📌 DDI Analyst BlueCat/Infoblox (Toronto)
🏢 PCN (PC Network
📍 Toronto