Role: ServiceNow HRSD / Employee Center Technical Architect

Location:
EST (Remote)

Experience:
12+ Years Duration
- 6+ Months Key

Skills:
• ServiceNow HRSD & Employee Center architecture expertise
• Integration design (API-led, real-time orchestration)
• Enterprise architecture, performance, scalability
• Solid knowledge of HR systems (SuccessFactors preferred) Key Deliverables
• End-to-end solution architecture & design blueprint
• Integration architecture across enterprise systems
• Technical standards, patterns, and governance
• Design reviews and approvals for all build components
• Guidance on complex capabilities (task aggregation, VA, workflows) Scope of Work
• Define architecture, integration strategy, enforce standards,



guide design decisions, ensure scalability & performance
• Deliver Action Item Aggregation across SuccessFactors, CSOD, Concur
• Enable Enterprise Integrations (real-time / near real-time)
• Implement HR Workflow Automation
• Configure Virtual Agent + Teams integration
• Enhance Employee Center UX & navigation
• Support SIT, UAT, regression testing, and defect resolution
• Participate in Agile delivery (sprints, workshops, design sessions)
• Support cutover, go-live, and knowledge transfer

📌 ServiceNow Technical Architect (Canada)
🏢 Spruce InfoTech
📍 Canada