Inclusion without Exception Tata Consultancy Services (TCS) is an equal prospect employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level. TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment. Key Roles & Responsibilities
• Review, analyze, and improve technical documentation used as chatbot knowledge sources.
• Convert Confluence content into Markdown and documentation-as-code formats.
• Use GitHub Copilot and AI tools to improve documentation quality and structure.




• Develop and enhance automation scripts for content conversion and migration.
• Maintain documentation in Git/Bitbucket repositories.
• Collaborate with engineering and DevOps teams to improve chatbot knowledge sources.
• Resolve documentation issues related to formatting, links, images, and metadata.
• Create standards, templates, and best practices for documentation management. Key Skillsets
• Strong scripting and automation experience using Python (preferred) or Java.
• Experience working with Markdown documentation and Git-based repositories.
• Experience with Confluence administration, content organization, page structures, and migrations.
• Experience working with Git, GitHub, Bitbucket, or similar SCM platforms.
• Experience creating automation scripts and content transformation utilities.
• Hands-on experience with GitHub Copilot or AI-assisted development tools.
• Understanding of developer documentation and documentation-as-code practices.
• Experience with CI/CD and DevOps concepts is desirable.
• Exposure to Backstage, TechDocs, or documentation portals is a plus.
• Strong written communication and documentation skills Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match

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📌 Chatbot Content Developer (Toronto)
🏢 TATA Consultancy Services
📍 Toronto