Position Summary: Under the direction of the Operations Manager, when acting in the Pit Manager role, this position is responsible for monitoring the day-to-day activities of the table games operations at the site level while establishing a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures, motivates and leads by example and provides a learning environment. Provides input on performance evaluations. Assists with the implementation of all new table games initiatives. Actively participates in the recruitment and hiring process. When acting in the Casino Shift Manager role, this position is responsible for overseeing and monitoring the day-to-day activities of the gaming operations (Table Games, Slots, and Cage) on a shift basis at the site level. This position ensures a safe and welcoming work environment for all employees while exceeding guest expectations and promoting a positive, energetic workplace culture. The incumbent ensures adherence to all corporate and regulatory policies and procedures, implements gaming initiatives, provides leadership to the team, and contributes to an environment that supports learning, development, and high performance. Positively contributes to an entrepreneurial culture that is nimble, energized and growth oriented, motivates and leads by example and provides a learning workplace. Above all else, must be aligned with, and promote, Great Canadian culture and philosophy of creating a great, memorable experience for our guests and colleagues. Primary Responsibilities




• Monitors gaming operations including but not limited to table games, slots, and cage activities
• Schedules and supervises employees; verifies timesheets; assigns shift work assignments
• Provides leadership and mentoring to gaming teams (Pit Managers, Supervisors, Slot Attendants, Cage Staff, Dealers)
• Participate in implementation of strategic and operational plans for all gaming departments
• Verifies jackpots, large wins, and large cash transactions across table games and slot operations
• Verifies requests for fills and credits; maintains chip and cash inventories
• Responds to and resolves guest issues, player disputes, and escalated incidents
• Prepares and submits reports for slot, table games, and cage operations
• Reviews and prepares CSR Incident Reports and other incident documentation
• Participates in the recruitment, hiring, training, and coaching team members
• Provides input for performance objectives and evaluations
• Implement marketing initiatives related to gaming operations
• Assesses active game performance and reports findings to the Shift Manager
• Ensures game and machine area conditions are maintained, reports maintenance or facility issues




• Liaises and communicates effectively with all operational departments and key stakeholders
• Leads by example, promotes a culture of positivity and fun, and recognizes excellent peer performance
• Ensures compliance with all licensing, AGCO, health & safety, and statutory regulations
• Develops and cultivates strong working relationships with guests, ownership, employees, and regulators
• Anticipate operational and service issues before escalation and resolves them proactively
• Contributes to workplace health, safety, and wellness initiatives
• Performs other duties as assigned or directed Education & Qualification Requirements
• High School Diploma: Post-secondary education or suitable combination of education and experience is an asset
• Minimum 3 years of experience in gaming management
• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Experience in table games required
• Ability to exceed internal and external customer expectations through timely, effective and service-oriented communication
• Computer literacy in MS Office
• Smart Serve, SIR, or IGB certification
• Ability to obtain and maintain Category 1 AGCO registration Working Environment Considerations: Regular casino or racetrack environment. Standing or walking for long periods of time, some exposure to noise and conflict, some travel, non-traditional work hours including evenings, weekends, and holidays.

📌 Dual Casino Shift Manager- Casino Brantford
🏢 Great Canadian Entertainment
📍 Brantford