JOB DESCRIPTION
Title: Café Shift Leader Department: Retail Reports to: Café Manager Status: Part Time/Full Time Exempt: Non-Exempt POSITION SUMMARY The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager. SPECIFIC RESPONSIBILITIES
• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
· Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned. Requirements EDUCATION/QUALIFICATIONS
• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role. REQUIREMENTS
• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays.
· Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.
· Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, Current Hire Orientation. Wage includes an average tip of $7.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.