Communications Manager What We Do YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15 -24. We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness. We are committed to advancing equity, diversity, and inclusion, and to cultivating an environment where all individuals feel respected, valued, and supported. YESS is an equal chance employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit. What You Will Do Reporting to the Chief Development Officer, the Communications Manager is a storyteller and advocate for YESS. With natural curiosity, creativity, and strong critical-thinking skills, the Communications Manager develops, implements, and evaluates YESS’s communications, media, and storytelling strategies. The Communications Manager is a strong writer and communicator who can turn complex information and real experiences into clear, engaging, and meaningful content for a variety of audiences. The manager is deadline-driven, responsive, highly organized, and attentive to detail, with a strong commitment to accuracy, transparency, and respectful storytelling. The Communications Manager will work closely with teams across YESS to identify stories, develop communications opportunities, and ensure YESS’s voice, messaging, and brand are consistent across communication channels. This role requires someone who is comfortable building relationships, asking thoughtful questions, identifying opportunities, and bringing the experiences and impact of YESS’s work to life. Hours of Work: Full-Time (40 hours per week, onsite Monday to Friday).

Key Responsibilities
Communications Strategy & Planning
• Develop and coordinate YESS’s strategic communications plans, campaigns, and initiatives.




• Create clear messaging for donors, partners, media, community members, and the public.
• Collaborate across teams to ensure consistent messaging and branding. Writing & Content Creation
• Write and edit content for websites, newsletters, e-blasts, campaigns, media materials, speeches, reports, and other communications.
• Develop engaging, audience-appropriate content while ensuring accuracy, clarity, and consistency.
• Create campaign letters and communications materials to support organizational and fundraising initiatives. Storytelling & Narrative Content
• Identify and capture meaningful stories that highlight YESS’s programs, people, and impact.
• Conduct interviews with youth, staff, partners, and collaborators and turn their experiences into engaging content.
• Ensure storytelling reflects confidentiality, consent, and trauma-informed practices. Media Relations
• Serve as a key media contact and liaison for YESS.
• Prepare media advisories, releases, background materials, and key messages, and coordinate media interviews and inquiries.
• Identify opportunities to share YESS’s voice and perspective on relevant issues. Digital Communications & Website
• Manage and update YESS’s website and digital communications assets.
• Create, schedule, and maintain engaging social media content aligned with YESS’s brand.
• Monitor digital engagement and communications metrics. E-Newsletters & Donor Communications
• Develop e-newsletters, donor-segment e-blasts, campaign letters, and other donor communications.
• Collaborate with Development to support donor engagement and fundraising initiatives.
• Communicate YESS’s impact through timely and engaging donor updates.



Core Competencies & Expectations These core competencies outline the key behaviors, values, and expectations that guide how employees contribute to the YESS’s mission and work effectively with others.
• Demonstrate integrity by acting with honesty, fairness, respect, and maintaining confidentiality in all interactions.
• Communicate effectively through active listening, clear messaging, and respectful, transparent dialogue with team members and stakeholders.
• Deliver results by meeting performance expectations, taking initiative to solve problems, and supporting team success.
• Provide service excellence by responding professionally and compassionately to the needs of youth, partners, and colleagues.
• Apply strong problem-solving and judgment to assess situations, identify solutions, and seek support when needed.
• Foster teamwork by collaborating effectively, contributing positively to team culture, and valuing diverse perspectives. Qualifications and Experience
• Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, or a related field, with 3+ years of relevant communications experience.
• Solid writing, editing, storytelling, and project management skills.
• Experience developing communications plans, campaigns, newsletters, e-blasts, and other communications materials.
• Experience with media relations, website management, and social media communications.
• Experience conducting interviews and developing engaging narrative content.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Experience with donor communications or fundraising campaigns is considered an asset.
• Proficiency with Microsoft Office and digital communications tools. What You Bring
• Clear police clearance (PIC) and a Child Intervention (CIRC) check, both obtained within the last six months. YESS is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds. We thank all applicants for their interest; however, only those shortlisted will be contacted.

📌 Communications Manager (Canada)
🏢 Youth Empowerment & Support Services
📍 Canada