Job Title: INTERNAL
- Guest Support Worker, Reception Permanent Full-Time Reports to: Supervisor of Guest Services

Location:
Reception, TGP Main Building Employment Type: Union Rate of Pay: $25.25 per hour Hours: Monday-Friday, 8-hour shifts PCN: 01-300-020 The Guest Support Worker (Reception) plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests. What You’ll Do
• Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
• Greet both Guests and visitors to The Gathering Place
• Build rapport using harm-reduction, trauma-informed, and person-centered approaches
• De-escalate crises and maintain a secure environment for Guests, staff, and Volunteers
• Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
• Answer telephone calls and check messages, as well as accept donations and deliveries




• Collaborate with internal teams and external partners to ensure continuity of care
• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
• Maintain accurate notes and contribute to communication and documentation
• Participate in team meetings, training, and service improvement initiatives What You Bring
• Post-secondary education in healthcare, social services, or related field
• Experience in shelters, residential care, or community support
• Knowledge of community resources for those facing homelessness and addictions
• Strong communication, interpersonal, and problem-solving skills
• Ability to work with diverse populations and a commitment to equity and inclusion
• Comfortable with physical tasks (lifting up to 50 lbs.)
• Able to work independently and in a team
• Clear Record of Conduct and Vulnerable Sector Check required.
• Equivalent education/experience may be considered. CLOSING DATE: October 27, 2026 Apply here directly Best of luck.

📌 INTERNAL- Permanent Full-Time Guest Support Worker, Reception (Canada)
🏢 The Gathering Place
📍 Canada