REMOTE Bilingual French/English Customer Service Agent

Job Type
Full time – Work from Home Hours: 7 days open availability, all shifts

Salary:
$19.00 Hourly Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. We are looking for remote customer-oriented service representatives who provide high-
- level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures. Identify and assess customers’ needs to achieve satisfaction
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints,



and provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers Proven customer support experience or experience as a client service Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Proficient in typing
• conduct and high-level customer service skills
• Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
• Computer

Skills:
familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
• At least one year of previous high-volume call center experience
• MUST BE COMPUTER LITERATE
• Pleasant phone demeanor
• Must be able to speak, read, and write in English and French. PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, Hard-wired high-speed internet connection (ethernet cable)
• children.

📌 Bilingual Customer Service Agent (Canada)
🏢 Answer Net
📍 Canada