Manager - Care Access Team - Hamilton

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers , operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca .

Because Your Care Matters.

CBI Home Health is looking to hire a Manager for the Care Access Team in Hamilton.

Salary: The salary for this position ranges from $70,000k - $80,000k per year.

Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

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- Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.

- Comprehensive Benefit packages.

- Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.

- Employee Assistance Program.

- Paid orientation, training and development with opportunities to grow your career.

The Manager, Care Access Team provides strategic leadership and direction to a team of Supervisors and Care Access Representatives,



with a strong focus on optimizing team performance and operational efficiency. Through proactive planning, coaching, and mentoring, the Manager fosters a supportive, high-performing environment that promotes employee engagement, minimizes attrition—particularly among top talent—and encourages individual and team growth.

As a key member of the management team, the Manager is accountable for maintaining service excellence and ensuring the seamless delivery of timely, compassionate care. This role actively supports frontline operations during peak periods or staffing shortages, ensuring continuity of service. The Manager works collaboratively with Client Service and Operations teams across the organization to drive best practices, streamline processes, and uphold a consistent standard of client-centered care for patients and families.

What you will do

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Leadership, Coaching & Team Development

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- Provide hands-on leadership, training, and mentorship to Supervisors and Care Access Team members to ensure a clear understanding of responsibilities, performance metrics, and service expectations.

- Foster a culture of continuous improvement through regular coaching, strategy development, and collaborative problem-solving to support a consistently positive client experience.





- Champion team engagement and retention by creating an environment that supports professional growth, open communication, and recognition of high performance.

Operational Oversight & Service Excellence

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- Monitor team performance through scorecard reviews and key performance indicators, clearly linking individual and team outcomes to organizational goals.

- Oversee care provider scheduling and client interactions to ensure alignment with quality behavioral standards and best practices.

- Resolve complex or escalated issues involving team members, clients, or stakeholders, and implement proactive solutions to prevent recurrence.

- Conduct regular audits to assess service quality and performance; create and implement action plans when targets are not met.

- Manage staff scheduling to ensure appropriate coverage, including leave, sick time, and vacation; oversee real-time call volume and call handling using dashboards and monitoring tools.

- Provide after-hours On-Call support on evenings and weekends as required to ensure continuity of service.

Compliance, Documentation & Communication

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- Ensure accurate and timely documentation of client interactions and internal communications within relevant systems through regular auditing and verification processes.

- Promote and maintain a healthy, safe work environment by proactively identifying, reporting, and addressing health and safety concerns, and ensuring compliance with all applicable standards and policies.

What you will need to be successful

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- Robust understandin

📌 Manager - Care Access Team - Hamilton (Canada)
🏢 CBI Home Health
📍 Canada