Stormtech was born in 1977 on the rugged West Coast of British Columbia, Canada, where a connection to nature is a way of life. A trusted leader in apparel, we provide our customers across the globe with unparalleled performance gear and prioritize design excellence every step of the way.

We value teamwork, integrity, accountability, adaptability, and the drive to improve continuously. Our approach to sales, service and distribution focuses on providing a simple and trusted experience for our customers. We are committed to fostering a culture that strives toward product excellence, a sustainable future, and partnering with organizations to forge a brighter tomorrow.

OVERVIEW

The E-Commerce Operations Coordinator supports the day-to-day execution and coordination of Stormtech’s digital marketing, commerce, and web operations, including Shopify and Commerce Cloud-based web environments.

This is an execution-focused role responsible for completing assigned website updates, product and content changes, SEO metadata inputs, product/content changes, digital merchandising updates, QA tasks, reporting pulls, and digital support tickets based on priorities set by the Director of Marketing.

The role requires strong organization, attention to detail, follow-through, and explicit communication. Success in this role depends on keeping work visible, documenting issues clearly, escalating blockers early, and ensuring digital updates are completed accurately and on time. The E-Commerce Operations Coordinator works closely with the rest of the Marketing team and IT to support a reliable, accurate, and customer-friendly digital experience.

KEY RESPONSIBILITIES:

Website Content,



Product Updates and Digital Merchandising

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- Execute assigned updates to B2B and B2C website content, product pages, collections, navigation, imagery, links, landing pages and promotional areas.

- Support Shopify B2C updates, including product content, metafields, collections, basic merchandising updates, promotional content, and content QA.

- Support Salesforce B2B website updates, including assigned content, product, page, and customer-facing updates based on approved direction.

- Maintain accuracy and consistency across digital touchpoints, including product information, imagery, links, pricing/display details, and page content.

- Support digital product launches by ensuring assigned product pages, content, imagery, links, and related digital assets are accurate and ready on time.

- Flag website, product, content, or merchandising issues that may affect customer experience or launch readiness.

- Ensure updates are completed at the right level of detail without overcomplicating or delaying execution.

SEO and Content Hygiene

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- Input and update SEO metadata, page titles, descriptions, alt text, redirects, and related content fields based on direction.

- Support basic SEO cleanup, content hygiene, broken link checks, and page accuracy projects.

- Maintain consistency in page naming,



metadata formatting, image alt text, and content fields.

- Flag SEO, content, or page structure issues for review when they are outside the assigned scope.

- Support ongoing digital content improvements based on approved priorities.

QA, UAT and Issue Tracking

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- Complete assigned QA and UAT checklists for website updates, new releases, product launches, landing pages, digital campaigns, and platform changes.

- Review updates across desktop and mobile where applicable.

- Check links, imagery, product information, page layout, navigation, forms, CTAs, and customer-facing content for accuracy.

- Document issues clearly with screenshots, URLs, device/browser details, expected behaviour, actual behaviour, business impact, and recommended next steps.

- Log, triage, and track website bugs or digital issues in Asana or the appropriate ticketing system.

- Coordinate with IT on assigned tickets and follow through until next steps or resolution are clear.

- Escalate blockers early with context, what has already been checked, and a recommended next step.

Reporting and Documentation

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- Pull recurring website, traffic, conversion, product, campaign, and digital performance reports from existing dashboards or tools.

- Support basic reporting summaries based on direction from the Senior Brand & Marketing Manager or Digital Operations Specialist.

- Maintain clear documentation of website updates, issues, completed work, QA notes, and recurring processes.

- Keep assigned tasks current in Asana with status, next steps, blockers, time

📌 E-Commerce Operations Coordinator (Canada)
🏢 Stormtech Career
📍 Canada