Chief Operating Officer (COO)

What We Do

YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15 -24.

We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness.

We are committed to advancing equity, diversity, and inclusion, and to cultivating an setting where all individuals feel respected, valued, and supported. YESS is an equal opportunity employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit.

What You Will Do

Reporting to the CEO and as a key member of the executive leadership team, the COO contributes to the strategic direction of the organization while leading and overseeing the Operations Department. The Chief Operating Officer is responsible for leading the key components of operations services that include Finance, People & Culture (P&C;), Facilities Management, Health & Safety, and IT. The COO will have ongoing responsibility to build productive relationships with the organization’s management team, staff, vendors, and funders.

The role will also be responsible for developing and maintaining corporate policies and processes to maximize use of YESS resources and contribute to the efficient and effective application of resources to achieve YESS’s mandate and goals.



The COO will develop and lead a high-performance operations services team.

Key Responsibilities

Strategic Leadership & Planning -20%

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- As a key member of the executive team the COO will participate in the development of the organizations strategic plan and annual operating planning for the operations department including the development of KPI’s in line with the mission and mandate and values of the organization.

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- This will include thought leadership initiatives with the goal of YESS being a role model within the youth and crisis space and building process and policies that support these initiatives.

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- The role will further support cross-functional initiatives that drive process improvement, change management, and integration across departments and will collaborate with internal stakeholders to support interdepartmental integration and service delivery.

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- Provide regular updates to the CEO and leadership team on all services initiatives.

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- The role will also represent YESS professionally in meetings with contractors, partners, and at public events in promoting the mission and vision of the organization.

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- This role may act in the CEO role as from time to time.

Delivery of Operations – 50%





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- The COO is responsible for the direct oversight of key operations functions and their delivery these include facilities management, finance, People & Culture , Health & Safety and IT.

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- This includes the fiscal and administrative management of each area.

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- The role will develop and manage annual financial reporting and budgets, facilities, human resources and Health & Safety and IT budgets and expenditure ensuring appropriate controls and sustainability.

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- Ensure accurate , timely submission of departmental reports, including key performance indicators and quality improvement updates.

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- Finance

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- Oversee the financial accounting system and processes, such as payroll, budgets and financial plans, financial reports and analysis, AR/AP, cash flow, annual audits, and financial assets.

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- This will include the development and implementation and management of financial controls, systems and procedures that ensure accuracy and integrity of information and safeguard the organization’s financial and capital assets.

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- Lead the financial team and act as a financial and corporate administration resource to other team members and executive leadership.

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- Facilities Management

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- Oversee all facility operations, including maintenance, security, emergency response, and compliance with safety regulations.

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- Manage relationships with contractors, vendors, and service providers

📌 Chief Operating Officer (Canada)
🏢 Youth Empowerment
📍 Canada