THE COMPANY:

Passion Drives Performance.⯠InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration.⯠A nimble team where everyone has a voice at the table and an chance to pursue their passions.⯠Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.⯠In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada.⯠InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following:

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- Create a welcoming environment for guests.





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- Register guests and assign rooms, accommodating special requests whenever possible.

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- Complete pre-registration and blocking of rooms for reservations/guest arrival.

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- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.

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- Understand room status and room status tracking.

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- Know room locations, types of rooms available, and room rates.

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- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

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- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

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- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.

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- Process guest check-outs.

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- Post and file all charges to guest, master, and city ledger accounts.

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- Work closely with all hotel departments to improve service delivery and efficiency.

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- Use proper telephone etiquette.

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- Coordinate guestroom maintenance work with the engineering and maintenance division.





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- Report any unusual occurrences or requests to the manager or supervisor.

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- Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and maintain a float.

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- Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.

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- posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.

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- Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.

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- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.

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- Audit all income postings and charges.

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- Record and balance staff and house charges.

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- Prepare and transmit credit card deposits.

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- Process city ledger work to accounting.

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- Know all safety and emergency procedures, and is aware of accident prevention policies.

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- Ensure the work environment is tidy and well organized at all times (lobby).

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- Adhere to all health and safety guidelines and standards.

⯠COMPETENCIES WE ARE SEEKING:

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- Excellent communication skills in Engli

📌 Weekend Hotel Night Audit (Canada)
🏢 InnVest
📍 Canada