Client Success Associate

COVE

Dartmouth, NS

COVE is a global technology partner advancing high-impact solutions from seabed to space. COVE transforms innovation into market-ready technologies through testing, commercialization support, market expertise and access to critical infrastructure. Leveraging its networks and mission-driven platform, COVE connects investors, innovators, industry, and the research community to drive cutting-edge capabilities for commercial and defence applications.

Based in Canada and operating internationally, COVE supports the full lifecycle of maritime and multi-domain technologies – from research and development to manufacturing, integration, and export – linking Canadian innovation to global markets. COVE has built a globally recognized innovation platform, with an ecosystem of more than 700 organizations spanning startups, multinational firms, researchers, Indigenous partners, and public sector collaborators.

Through its programs, facilities, and partnerships, COVE enables real-world testing and validation, strengthens supply chains, and accelerates technology adoption in complex operating environments. With strong connections across the North Atlantic, the United States, and the Arctic, and as part of international networks including NATO’s Defence Innovation Accelerator for the North Atlantic (DIANA), COVE plays a key role in advancing technologies that support economic growth, environmental sustainability, and global security.

As COVE experiences rapid expansion, it is actively seeking to expand its team to further bolster its transformational influence as a global technology partner in advancing high-impact solutions.



COVE recognizes that its journey toward this goal hinges on the strength of its team – a group of individuals who collaborate, innovate, and continually strive for excellence. Join COVE as it embarks on this exciting journey of discovery and advancement.

The Prospect

The Client Success Associate supports the delivery of an exceptional client experience for prospective clients, clients, tenants, and site users by providing coordination and administrative support for client engagement, community building activities, onboarding, communications, events, and client service processes

What You'll Do:

Working collaboratively across the organization, the Client Success Associate contributes to client attraction, client satisfaction, retention, occupancy goals, and community engagement by helping ensure the effective and efficient delivery of client services, through ongoing engagement and feedback collection, including client surveys.

-

- Develop and maintain positive relationships with prospective clients, clients, tenants, and site users to support client attraction, occupancy, engagement, satisfaction, and to support client’s business growth.

- Respond to inquiries from prospective clients and provide information regarding COVE programs, services, facilities, and opportunities.

- Serve as the primary point of contact for client inquiries and service requests,



ensuring timely and professional resolution or escalation of issues.

- Foster an inclusive and collaborative client community by facilitating networking, engagement, and knowledge-sharing opportunities.

- Gather client feedback and support continuous improvement initiatives to enhance the overall client experience.

- Support client development and occupancy initiatives through introductory discussions, prospect follow-up, site tours, and coordination with internal stakeholders.

- Support initiatives that strengthen COVE's innovation community by connecting clients with programs, services, events, resources, and networking opportunities.

- Coordinate client onboarding and offboarding processes, ensuring clear understanding of COVE policies, services, amenities, and site procedures.

- Coordinate and conduct site tours, introductory meetings, and orientation sessions for prospective clients, tenants, visitors, and stakeholders.

- Coordinate and deliver client engagement activities, including workshops, networking events, information sessions, community-building initiatives, and other events.

- Collaborate with internal teams and external partners to support event planning, promotion, logistics, and execution.

- Maintain and update the customer relationship management (CRM) system by recording client interactions, communications, and follow-ups, ensuring data integrity, and producing and analyzing reports to support operational and corporate decision-making.

- Monitor client engagement metrics and prepare reports, summaries, and recommendations as required.

- Utilize client management systems, event registrat

📌 Client Success Associate (Canada)
🏢 IORE
📍 Canada