Description

Position Summary

As Product Owner for Sadie, you will be responsible for turning our product vision and roadmap into clearly defined, deliverable product outcomes.

You will work closely with management, customers, engineering, design, and commercial teams to understand what needs to be built, define how it should work, and ensure it is delivered successfully.

A major part of your role will be translating product ideas and customer problems into clear requirements, workflows, tickets, acceptance criteria, and expected behaviours that engineering can execute against.

You will own the detail behind the roadmap and ensure what we ship fulfils the original product and customer intent.

Values

- Excellent communication and collaboration skills
- Strong ownership and accountability
- Customer-focused and outcome-driven
- Highly organized with strong attention to detail
- Comfortable challenging assumptions and asking questions
- Open to feedback and continuous improvement
- High degree of integrity, professionalism, and discretion

What You’ll Be Doing

- Work closely with management to translate the Sadie product vision and roadmap into actionable product initiatives.
- Own and maintain the product backlog, ensuring priorities are clearly defined and aligned with the roadmap.
- Break larger product initiatives into clear requirements, user stories, workflows, tickets, and acceptance criteria.
- Define exactly how Sadie should behave across different customer scenarios and edge cases.
- Ensure engineering has the context and requirements needed to build features correctly without ambiguity.




- Work closely with engineering throughout development to answer questions, resolve ambiguity, make trade-offs, and keep delivery aligned with the intended product outcome.
- Review and validate completed work against requirements and acceptance criteria before release.
- Test Sadie across real-world scenarios to ensure features and behaviours work as intended.
- Review real customer calls, feedback, and product usage to identify gaps, edge cases, and opportunities for improvement.
- Work with customers and internal teams to understand problems and translate feedback into actionable product requirements.
- Coordinate product pilots and releases, including defining scope, expected behaviour, success criteria, and feedback loops.
- Identify dependencies, blockers, risks, and missing requirements before they impact delivery.
- Maintain clear documentation around product functionality, decisions, requirements, and expected behaviour.
- Track progress against the roadmap and communicate product status, blockers, and changes to relevant stakeholders.
- Ensure features are not simply shipped, but actually fulfil the original product vision and solve the intended customer problem.
- Continuously improve how requirements are defined, communicated, tested, and delivered across the product organization.

What You Bring





- 2+ years of experience as a Product Owner, Business Analyst, or similar product-focused role.
- Experience working closely with software engineering teams to deliver customer-facing products.
- Strong ability to take a high-level product idea and turn it into detailed, actionable requirements.
- Experience writing clear product tickets, user stories, acceptance criteria, and functional requirements.
- Strong understanding of product workflows, user journeys, edge cases, and expected system behaviours.
- Experience managing and prioritizing a product backlog.
- Strong attention to detail and the ability to identify gaps or ambiguity before development begins.
- Ability to understand technical concepts sufficiently to communicate effectively with engineering teams.
- Solid problem-solving skills and the ability to make pragmatic decisions when requirements or priorities change.
- Excellent written and verbal communication skills.
- Ability to manage multiple initiatives and priorities in a fast-moving environment.
- Strong sense of ownership and accountability for the quality of the final product, not just the completion of tickets.

Pluses

- Experience working on conversational, voice, communications, or workflow products.
- Experience working with hospitality, restaurants, hotels, or other service-based businesses.
- Experience managing complex products with multiple integrations and dependencies.
- Experience working in a startup or fast-moving product environment.
- Comfortable working in an environment where the roadmap evolves quickly based on customer and bu

📌 Responsable de produit | Product Owner (Canada)
🏢 Valsoft
📍 Canada