Position Title: IT Technician Hours of Work: Flexible (40 hours per week) Monday-Friday

Location:
Golf Links Location Appointment: Full Time The IT Technician is responsible for providing day-to-day technical support and maintaining the organization's information technology systems, equipment, software, and related infrastructure. The IT Technician provides timely and effective technical assistance to employees, supports the implementation and maintenance of technology systems, troubleshoots hardware and software issues, and assists in maintaining the security, reliability, and availability of organizational technology. The position works collaboratively with employees, managers, external IT service providers, and vendors to ensure technology supports the organization's operational and program needs. The IT Technician is expected to provide service in a professional, respectful, confidential, and culturally responsive manner consistent with the organization's Mission, Vision, Values, and commitment to Indigenous communities. Technical Support Provide first-level technical support to employees for hardware, software, network, email, telephone, and other technology-related issues. Respond to IT service requests in a timely and professional manner. Diagnose and resolve computer, laptop, monitor, printer, scanner, telephone, and peripheral equipment problems. Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and related applications. Assist employees with password resets, account access, multi-factor authentication, and other access issues. Provide technical assistance both remotely and in person. Escalate complex technical issues to external IT providers or appropriate vendors when required. Maintain records of IT support requests,



recurring issues, and resolutions. Maintain an accurate inventory of organizational IT equipment. Configure, deploy, maintain, repair, and replace computers and other technology equipment. Coordinate equipment repairs, warranties, and service calls. Recommend replacement of obsolete, damaged, or unsupported equipment. User Accounts and Access Create and maintain employee user accounts in accordance with organizational procedures. Assist with maintaining appropriate access permissions. Support password and multi-factor authentication requirements. Network and Systems Support Assist with maintaining organizational network and internet connectivity. Monitor and troubleshoot Wi-Fi and network-related issues. Assist with the maintenance of routers, switches, firewalls, servers, access points, and related infrastructure, as applicable. Coordinate with external IT providers regarding network and infrastructure issues. Monitor system performance and identify recurring or potential technology concerns. Maintain documentation relating to the organization's IT infrastructure. Cybersecurity and Data Protection Support organizational cybersecurity practices and procedures. Assist employees with phishing, suspicious email, malware, and other security concerns. Ensure computers and supported technology are appropriately updated and patched.



Assist with maintaining secure access to organizational systems. Follow organizational privacy, confidentiality, information security, and records-management requirements. Immediately escalate suspected security breaches or significant technology incidents to the appropriate person. Software and Licensing Install and maintain approved software and applications. Maintain records of software licences and subscriptions. Ensure software is appropriately licensed and supported. Assist with software upgrades and system implementations. Evaluate technology needs and make recommendations regarding software and applications. New Employee and Employee Departure Support Prepare computers, accounts, email, telephones, software, and other technology for current employees. Provide basic technology orientation and assistance to new employees. Transfer or preserve electronic information as directed and in accordance with organizational policies. Backup and Recovery Support Assist with monitoring organizational backup systems. Assist with data restoration when authorized. Participate in testing and reviewing technology-related continuity and recovery processes. Vendor and Service Provider Coordination Communicate with external IT service providers and technology vendors. Open and monitor service tickets. Follow up on outstanding technical issues. Coordinate equipment repairs and warranty claims. Assist with obtaining quotations and technical information for technology purchases. Maintain records of vendor contacts, service agreements, warranties, and support information. IT Policies and Procedures Follow and support organizational IT, privacy, cybersecurity, confidentiality, and acceptable-use policie

📌 IT Helpdesk Technician (Canada)
🏢 Beendigen
📍 Canada