Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward. Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually. We are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced functional and technical support for customers using Versapay's ERP integrations, including platforms such as NetSuite, Sage Intacct, Microsoft Dynamics (Business Central & Finance), and other ERP solutions. You will troubleshoot complex integration, payment processing, and accounting-related issues while partnering with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences. This role is ideal for a customer-focused ERP qualified with strong accounting knowledge, excellent troubleshooting skills, and a passion for solving complex business and integration challenges. 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity. ~ Microsoft Dynamics 365 Business Central ~ Microsoft Dynamics Finance & Operations ~ SAP Business One ~ Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.



~ Accounts Receivable ~General Ledger ~ Demonstrated ability to troubleshoot complex ERP issues and provide customer
- focused solutions. ~Experience supporting ERP customers in a technical support or customer care environment. ~ Experience using customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems. ~Experience supporting payment integrations, APIs, middleware, or financial technology (FinTech) solutions. ~ Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts. ~Customer-first mindset with a proactive approach to problem-solving. ~ Experience mentoring teammates or serving as a subject matter expert. Customer Satisfaction (CSAT) ~ Quality and accuracy of case resolutions ~Customer feedback and relationship building ~Contribution to knowledge base articles and process improvements ~ Collaboration and support across cross-functional teams Work alongside talented professionals supporting enterprise ERP solutions. Solve complex technical and business challenges that make a meaningful impact on customers. Be part of a customer-focused team committed to delivering exceptional service and continuous innovation. $We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

📌 Technical Support Specialist (Canada)
🏢 Versapay
📍 Canada