The Process Analyst at PointClickCare plays a pivotal role in driving operational excellence by partnering with Senior leaders across Sales, Success, Professional Services and Support to analyze, design, and implement process improvements across the organization. This position is responsible for identifying gaps, recommending solutions, and coordinating cross-functional teams to deliver impactful business initiatives. By leveraging expertise in process analysis and project management, the Process Analyst ensures that recent workflows and solutions enhance business performance and stakeholder satisfaction. Ultimately, this role contributes to PointClickCare’s mission of building innovative healthcare technology that improves the quality of life for seniors and their caregivers. Partner with senior leaders and cross-functional stakeholders to analyze existing systems and operational procedures, identifying opportunities to improve business performance through process redesign, AI, and automation. ~ Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices. ~ Collect and document business requirements for process improvement initiatives, and create and maintain clear, structured process maps. ~ Coordinate cross-functional project teams to deliver on established business goals, facilitating and participating in User Acceptance Testing and stakeholder alignment throughout implementation.



~ Serve as a valuable contributor to the broader continuous improvement methodology, helping shape how the team approaches continuous improvement work and raising the bar for the practice over time. Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment. ~ Strong facilitation and communication skills, with a demonstrated ability to build relationships with senior and executive leadership. ~ Experience designing and documenting process maps, workflows, and business requirements. ~ Strong organizational, project management, and problem-solving skills. ~ Stay current on process improvement trends, methodologies, and best practices, and bring that thinking proactively into ongoing initiatives. ~ Experience leveraging AI to streamline business processes; Experience with Salesforce, Gainsight, Service Cloud, and Kantata. ~ Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives. $The CAD base salary range for this position is $89,900
- $99,900 (Exempt)+ bonus + benefits. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 SAP Junior Analyst (Canada)
🏢 PointClickCare
📍 Canada