Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international qualified sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.
Fanatics Casino is currently available online in Michigan, Recent Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. The Senior Campaign Operations Manager is a pivotal role responsible for taking operational delivery across CRM, Promotional Operations and Front-End Content & Merchandising to a new standard,



giving the business and senior leadership genuine confidence in what's being built, executed and delivered across every owned channel and touchpoint. You lead people the same way you lead delivery: coaching the team to raise their own standards, not just directing their work, and setting benchmarks the wider function can build on. Operating at the intersection of CRM, Operations and Product, this role is central to Fanatics' ambition to become the #1 Online US Casino by 2030. Delivery Accountability & Operational Control Hold end-to-end accountability for the operational running of campaign, promotion and front end content delivery across the team, ensuring all requirements from Commercial, Analytics, Product and Engineering are in place from approved brief through build, QA, deployment, monitoring and post-launch review. Maintain a complete, eagle-eyed view of delivery status, live risk and upcoming critical moments, keeping the campaign calendar, dependencies and escalation paths accurate. Hold the team accountable for quality and timeliness, stepping in directly when delivery or player experience is at risk, and surfacing systemic risk that needs action beyond a single workstream. Incident Management & Operational Resilience Own on-call coverage and incident response for live campaigns, promotions and content, acting as the senior operational escalation point when delivery or execution risk surfaces.



Troubleshoot platform and execution issues hands on, coordinating containment, stakeholder communications, recovery and post incident follow up. Own root-cause resolution, escalating platform-level causes to the CRM & Promotions Enablement Lead where needed and driving corrective action on recurring or high-severity incidents. Establish the severity levels, playbooks and launch monitoring checklists that keep incident response consistent and repeatable. Set standards for campaign and content setup, audience selection, offer eligibility, testing, deployment and monitoring across owned channels. Own the operational QA and release readiness gate that live activity must clear before launch, in partnership with Commercial, Legal, Compliance and Product, ensuring responsible gaming, privacy and jurisdictional requirements are met with clear audit trails. Maintain the change controls, access permissions and documentation required for consistent, compliant and continuously improving execution. Team Leadership & Capability Building Lead, coach and develop the team, setting clear objectives, decision rights, performance expectations, and a benchmark for operational excellence that others are equipped to meet. Build capability and confidence across the function through hands-on coaching, playbooks and structured knowledge sharing, rather than direction alone. Create a culture of ownership and continuous improvement, where risks and mistakes are surfaced early and addressed constructively, and close capability or resourcing gaps as they emerge. Partner with CRM Planning on the campaign roadmap, upcoming plans and capacity signals so operational readiness is built in early. Serve as the critical interface into Cus

📌 Senior Campaign Operations Manager Casino (Canada)
🏢 Fanatics-Betting-
📍 Canada