The Logistics & Customer Care Specialist is a hands-on operational role within A&D; Wholesale, responsible for managing customer orders, coordinating outbound transportation, and supporting accurate and timely order fulfillment across the distribution network. Reporting to the Senior Manager, Operations, the Specialist serves as a primary point of contact for external customers and works closely with warehouse operations, transportation providers, Quality Assurance, Purchasing, and other internal teams to ensure customer orders are processed, shipped, and delivered in accordance with service commitments, quality standards, and established procedures.

This role is central to the day-to-day execution of customer care and logistics activities within A&D;'s regulated distribution environment. The Specialist manages order entry and fulfillment, schedules carrier pickups and deliveries, monitors shipments through to final delivery, and supports the documentation and resolution of service issues, discrepancies, and quality concerns. The role also contributes to the standardization and improvement of customer service and logistics workflows, helping to ensure consistent, compliant, and customer-focused operations across the department.

What we offer (and why you’ll love it here):

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- Growth Opportunities: Committed to fostering a culture of growth, where every team member is encouraged to pursue current skills, expand their knowledge, and advance their careers.

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- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.

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- Attractive Compensation: Competitive salary,



incentive program, and comprehensive benefits package.

What & Where : Full-Time, Permanent & Mississauga, ON

Why BioScript Solutions?

At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Your Mission:

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- Manage customer orders from receipt through fulfillment, including accurate order entry, modifications, cancellations, and related service requests within the ERP and WMS systems.

- Respond to customer inquiries received through phone, email, and other approved channels, providing timely, professional, and solution-oriented service.

- Monitor and triage the shared Customer Service inbox, routing incoming requests to the appropriate accountable teams based on urgency, subject matter, and customer impact.

- Communicate order status, inventory availability, shipment details, and anticipated delivery timelines to customers and internal stakeholders.

- Coordinate with warehouse operations to ensure orders are prioritized, processed,



and shipped according to customer requirements, delivery restrictions, and established service levels.

- Plan and schedule daily outbound transportation activities, including carrier selection, pickup appointments, and delivery arrangements, within approved carrier networks and rate guardrails.

- Monitor shipments from dispatch through final delivery, proactively identifying delays or exceptions and coordinating resolution with carriers, warehouse teams, and customers.

- Retrieve and distribute Proof of Delivery (POD) documentation and shipment confirmations as required by customers and internal stakeholders.

- Initiate and document customer service complaints, shipment discrepancies, order errors, and potential product quality concerns, escalating to Quality Assurance in accordance with applicable SOPs and GMP requirements.

- Support product recall activities by accurately documenting required information and coordinating customer and shipment-related tasks in accordance with established recall procedures.

- Maintain accurate transportation records and freight documentation, including Bills of Lading, PODs, carrier information, and shipment records.

- Support carrier performance monitoring by tracking delivery performance, service levels, and transportation exceptions against defined metrics.

- Implement and follow standardized triage and routing workflows to ensure customer inquiries are addressed completely and within expected timelines.

- Identify recurring order fulfillment or transportation issues and participate in root-cause analysis and corrective

📌 Logistics & Customer Care Specialist / Spécialiste logistique et service client (Canada)
🏢 BioScript Solutions Career
📍 Canada