Job Description

Type: In-Office/Hybrid, Full-Time

About Our Client

Our client is a growing North American energy solutions company providing innovative natural gas infrastructure and energy solutions to customers across a range of industries. The organization combines technical expertise, engineering capabilities, and responsive field support to deliver reliable solutions for complex energy requirements.

With a focus on safety, reliability, innovation, and customer service, the company continues to expand its capabilities and support increasingly technology-driven operations. This is an exciting opportunity for an IT professional who wants to take ownership of a broad range of technical responsibilities while working closely with both local employees and a larger corporate technology team.

As the primary IT point of contact, the successful candidate will have a visible impact on the day-to-day employee experience while also contributing to systems administration, cybersecurity, technology projects, and process improvements. The role offers the opportunity to work beyond traditional desktop support and develop a well-rounded IT skill set in a growing business environment.

Key Responsibilities

As the IT Support and System Administrator , you will serve as the primary IT point of contact for the business, ensuring reliable, secure, and well-managed technology operations while contributing to broader corporate IT initiatives.

End-User Support & Service Management:

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Provide remote and in-person technical support for computers, mobile devices, printers, conferencing equipment, software, and other workplace technology.





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Diagnose and resolve hardware, software, operating system, connectivity, network, and access issues.

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Install, configure, maintain, patch, and replace end-user hardware and software in accordance with established IT standards.

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Manage incidents and service requests through the approved IT service-management process, ensuring timely resolution and appropriate escalation.

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Deliver a responsive, customer-focused experience while maintaining transparent communication with employees and stakeholders.

Systems Administration & Access Management:

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Manage or assist with user accounts, permissions, access requests, endpoint configurations, device compliance, and security controls within approved responsibilities.

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Support employee onboarding, offboarding, equipment changes, and technology refresh activities.

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Help maintain secure and reliable Microsoft-based systems and business applications.

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Identify and escalate policy, security, access, or process exceptions in accordance with established procedures.

Documentation & IT Operations:

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Maintain accurate records for users, equipment, applications, vendors, recurring issues, system configurations,



and support procedures.

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Document technical changes, incidents, troubleshooting steps, and resolutions to support consistent service delivery.

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Maintain technology and asset information and contribute to the standardization of IT processes.

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Help ensure local IT operations, vendors, equipment, and support practices align with corporate policies, procedures, security requirements, and approved standards.

Projects, Security & Continuous Improvement:

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Support technology initiatives such as system rollouts, application deployments, office moves, audits, security improvements, and process standardization.

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Collaborate with infrastructure, applications, cybersecurity, service desk, and business teams on projects and operational priorities.

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Contribute to endpoint management, cybersecurity, asset management, and policy-compliance initiatives.

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Identify opportunities to improve IT processes, automate repetitive tasks, and enhance the employee technology experience.

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Provide on-call support when required for emergencies, critical incidents, or planned system maintenance.

Business & Vendor Coordination:

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Act as the primary technology liaison for the business, coordinating requests, incidents, vendors, and escalations as required.

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Work with internal IT teams and external vendors to address technical issues and support business priorities.

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Travel locally or regionally within Canada when in-person technology support or project assistance is required.

📌 New Job Opening: IT SUPPORT (Canada)
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