Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

-

- Job ID #32249: E Learning Specialist - Enterprise Asset Management (EAM)

- Union: Non-Union

- Job Description ID #: 7865

- Close date: Interested applicants please submit your application online at by 4:00 p.m. on October 7, 2026.

- Duration: Up to 24 months

- Vacancy type: This posting is for an existing vacancy

- Internal applicants should apply with your work e-mail address . External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reports to the Manager of Departmental Planning, Performance & Continuous Improvement, designs, delivers, and manages learning programs and digital training content that build organizational capacity and proficiency in the use of Infor EAM and related asset management processes. Establishes authority, ownership, and leadership over EAM e-learning workstreams and builds long-term sustainability and consistency of e-learning practices by championing the creation of standardized resources, processes, and templates.





Performance will be measured through achievement of defined training and adoption metrics, including maintaining a ≥ 90% completion rate for all assigned EAM training modules, achieving ≥ 85% learner satisfaction or confidence ratings post-training, ensuring training materials are updated within ten business days of system changes, contributing to a 15% annual reduction in EAM-related help-desk tickets attributed to user errors, and ensuring 100% of new employees complete required EAM onboarding within 30 days of hire.

GENERAL DUTIES

Develops, creates, delivers and maintains learning materials and programs to build organizational capability in the use of the City’s EAM system (Hexagon/Octave) and related business processes across multiple divisions throughout the organization. This role supports knowledge retention across all staff levels and enables continuous learning as the City of Hamilton’s EAM system evolves by ensuring consistent onboarding, skills development, and knowledge retention for staff across all divisions.

Supports corporate outcomes in workforce development, digital adoption, and continuous improvement through delivery of high-quality, accessible training and communications.

Champion the creation of standardized resources, processes, and templates.





Support and build the capacity of Public Works staff and other stakeholders in instructional design and e-learning concepts.

Recommend and develop programs aligned to EAM system needs and strategies.

Delivers quality services in a timely and cost-effective manner.

Organizational Interactions

Partners with EAM Superusers, HR (for Learning Management System integration), IT (for system access and e-learning delivery), and various Divisions (to identify training needs and priorities).

Coordinates with Hexagon/Octave, training consultants, and implementation partners to update learning content and ensure system changes are reflected in training.

Organizational outcomes include confident, capable, and consistent use of the EAM system across the organization, leading to higher data quality, operational efficiency, and continuous improvement.

All EAM roles contribute directly to the City’s Asset Management and Transformation outcomes by:

-

- Enhancing data quality and reliability across all infrastructure classes.

- Supporting compliance with legislative and corporate AM standards.

- Driving effective service delivery through optimized system and process performance.

- Building organizational capacity and continuous learning within EAM and AM functions.

- Develops, delivers and maintains online learning modules, videos, and SOPs for system use.

- Coordinate onboarding, refresher, and role-specific training paths within the Learning Management System (LMS).

- Work with Superusers and divisional leads to identify and address training gaps and needs.

- Maintain traini

📌 Job ID #32249: E Learning Specialist (Canada)
🏢 City of Hamilton
📍 Canada