Position Type: Full time Department: Patient Support Program Remote Travel Required: Travel within dedicated region A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. Sentrex Health Solutions recognizes the importance of immunization to protecting our staff, customers, and members of the community from COVID-19. As such, and subject to any obligations under applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada. Successful applicants will be required to provide proof of full vaccination prior to their start date. State-of-the-art facilities to provide high-quality products and services Flexible working environment that promotes a healthy work-life balance High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year Quarterly virtual social events Reporting to the Associate Program Manager, the Supervisor,



Field Nurse Case Managers / Nurse Care Navigators is responsible for providing day-to-day leadership, guidance, and operational support to the field-based clinical team supporting the UCB Patient Support Program. This role provides oversight to Field Nurse Case Managers and/or Nurse Care Navigators who support patients, clinics, and health care providers throughout the treatment journey. The Supervisor is responsible for ensuring consistent service delivery, appropriate clinical support, timely escalation management, and adherence to program protocols, Sentrex policies and procedures, and pharmacovigilance requirements. This role will support team members who work directly in clinics, provide education, assist with enrolment and reimbursement-related activities, and help ensure patients and health care providers have timely access to program support. A key focus of this role is to foster and maintain strong relationships with clinics, treatment centres, health care providers, and internal stakeholders. The Supervisor will work closely with the field team to support clinic engagement, identify opportunities to improve service delivery, address barriers in the patient journey, and ensure alignment with program expectations and client objectives. Provide day-to-day supervision, coaching, and operational support to Field Nurse Case Managers and/or Nurse Care Navigators assigned to the program.



Conduct regular clinic visits to support Field Nurse Case Managers and Nurse Care Navigators, reinforce program objectives, identify opportunities for improvement, and strengthen relationships with health care providers and clinic staff. Support team members who provide in-clinic and remote patient support, including patient education, enrolment support, disease and therapy education, adherence support, and case management activities. Ensure the field team is delivering services in alignment with program protocols, applicable departmental procedures, Sentrex policies, and client expectations. Act as a first point of escalation for operational, clinical, clinic-related, and patient support issues raised by Field Nurse Case Managers, Nurse Care Navigators, Care Navigators, clinics, or internal stakeholders. Foster strong working relationships with clinics, treatment centres, health care providers, and other key stakeholders to support program engagement, service continuity, and timely access to therapy. Partner with the field team to identify clinic-specific needs, barriers, and opportunities to enhance the patient and clinic experience. Support consistent communication between Field Care Navigators, Care Navigators, reimbursement teams, pharmacies, infusion providers, clinics, and other program stakeholders. Provide guidance to the team on complex patient cases, therapy disruptions, adherence concerns, clinic service challenges, and reimbursement-related barriers, escalating further when required. Monitor team adherence to documentation expectations, CRM requirements, case notes, service activities, and program reporting standards. Ensure adverse events, product complaints, and other reportable information are identified, documented, an

📌 Field Nurse Care Navigator, Supervisor (Canada)
🏢 Sentrex
📍 Canada