M365, AV and Technology Support Technician
Information and Technology Services
Permanent

Today, the Royal College has over 55,000 members, and the vision remains to advance the learning for specialist physicians to deliver the best health care for all. The Royal College partners and collaborates to lead the evolution of specialty medical education and standards; support specialist physicians, learners and teams to continuously improve; and advocate for excellence in specialty medicine by supporting innovation, well-being, equity and person-centered care. We are a national, nonprofit organization established in 1929 by a special Act of Parliament to oversee the medical education of specialists in Canada.
Reporting to the Team Lead, Service Desk, the M365, AV and Technology Support Technician plays a key role in delivering a seamless technology experience across the organization. This position combines Microsoft 365 collaboration support, Audio Visual (AV) and meeting room technology support, and core Service Desk responsibilities.
A significant portion of the role focuses on supporting and maintaining collaboration and conferencing technologies, including Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, and related AV equipment. You'll help ensure employees can connect and collaborate effectively in both virtual and hybrid environments by troubleshooting audio, video, and meeting room issues.
In addition, you'll provide Service Desk support for end-user technology, respond to incidents and service requests, and assist users with Microsoft 365 tools and services. Through your technical expertise and customer-focused approach, you'll help deliver reliable, secure, and user-friendly technology services that support productivity across the organization.




Here’s an insight into your typical day-to-day:
• Support and maintain meeting room and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Webex, and associated AV equipment.
• Troubleshoot audio, video, conferencing, and room technology issues to support successful meetings and events.
• Perform preventative maintenance, health checks, testing, and technology refresh activities for AV and meeting room systems.
• Provide support for Microsoft 365 services, including Teams, SharePoint Online, OneDrive, Exchange Online, and Entra ID.
• Deliver front-line Service Desk support by responding to incidents and service requests related to hardware, software, mobile devices, operating systems, and peripheral equipment.
• Troubleshoot user access, authentication, MFA, account, and collaboration-related issues.
• Assist with user onboarding, account administration, device deployments, and asset management activities.
• Create and maintain knowledge articles, technical documentation, and support procedures.
• Collaborate with colleagues across IT to improve services, enhance user experience, and support continuous improvement initiatives.

Does this sound like you?
• Level of education, training, and experience equivalent to a college diploma or post-secondary education in Information Technology, Computer Systems Technology, Information Systems, Network Administration,



or related discipline.
• Three (3) years' experience providing technical support in a Microsoft 365 environment, including Service Desk operations, collaboration technologies, identity and access management, and end-user support.
• Experience supporting Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft Entra ID, Multi-Factor Authentication (MFA), and enterprise collaboration platforms.
• Relevant Microsoft 365, collaboration technology, or technical support certifications, or equivalent demonstrated experience supporting enterprise collaboration and identity platform
• Ability to work at a computer for extended periods and perform tasks requiring manual dexterity, visual attention, and hearing.
• Ability to lift and move computer equipment and other hardware as required for setup and support.
• Ability to travel occasionally between Royal College locations or alternate work sites, which may include driving.
• Flexibility to work shifts and, when operationally required, provide on-call or overtime support.

Please note: This role is based primarily at the Royal College Assessment Centre at 160 Elgin, with occasional support required at the Royal College main offices at 774 Echo Drive. The position is full time onsite and requires daily physical presence at the Assessment Centre.

How to get noticed?
Please apply through our UKG recruitment platform with your résumé, covering letter and salary expectations by October 4, 2026.

The Royal College invites applications from all qualified applicants. The Royal College is strongly committed to employment equity and diversity in the workplace and encourages applications from Black, r

📌 AV and Technology Support Technician (Canada)
🏢 Royal College Careers
📍 Canada