Position Type: Full Time

Department: Commercial Excellence

Work Location: Markham, ON

Work Arrangement: Hybrid

Work Hours: Monday to Friday - standard business hours

Travel Required: Yes

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

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- We are 100% Canadian with locations across the country

- State-of-the-art facilities to provide high-quality products and services

- The opportunity to be a part of a winning, high-performing team

- Collaborative, engaging workplace culture – we are passionate about our people

- Flexible working environment that promotes a healthy work-life balance

- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued

- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:





Reporting to the Director, Department of Operational Excellence, the Senior Implementation Manager is responsible for reviewing, analyzing, and evaluating business requirements and processes for existing and future business and technology solutions.

Excellent communication, analytical skills and sound judgement are required for success. The Implementation Manager is accountable to document requirements, define scope and objectives, and formulate and communicate to stakeholders to support the strategic Sentrex business solutions. Expert knowledge of UX/UI Design tools is highly desired.

We are looking for a highly accountable and versatile individual with passion and ability to work in a high growth-matrix organization. The right candidate will be adept at handling many competing priorities supporting Product Management, Software Development, Quality and Business Solution teams to ensure requirements are testable and unambiguous in developing leading edge Healthcare solutions.â¯

A Day in the Life (What you will do here):

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- Communicate with and manage effectively cross functional stakeholders to understand their business requirements and develop a cohesive implementation approach taking into consideration their specific needs





- Manage stakeholder and project expectations through regular meetings, and status reports

- Troubleshoot and recommend solutions to implementation problems or challenges

- Identify potential risks and issues and proactively develop mitigation strategies

- Monitor the post-implementation solution to ensure it is functioning as intended and providing expected results

- Document best practices and lessons learned to continuously improve the implementation process and stakeholder satisfaction

- Proactively identify areas of growth, improvement opportunities and their associated issues and solutions for consideration while participating in leadership meetings

- Facilitate Business reviews to perform analysis of existing current state and future state processes and business solutions

- Collaborate with various stakeholders to obtain requirements and translate needs and high-level technical specifications to ensure that operational requirements are accurately represented

- Analyze and model business functions, processes, information flows, and data structures using methodical and consistent techniques

- Develop or assist in the development of SOPs, Work instructions, Forms, SOWs, scripting and process flows as part of the implementation

- Deliver user flows, wireframes, UX/UI mock-ups, interactive prototypes as defined by each project objective using leading industry design tools

- Identify information flows, processes/procedures, and data objects meeting business requirements

- Manage information collection from various sources and stakeholders to store, maintain and version manage the infor

📌 Senior Implementation Manager (Canada)
🏢 Sentrex
📍 Canada