About AV Communications

AV Communications (AVC) is a Toronto-based multicultural marketing agency on a mission to create a more inclusive future through marketing. We help brands connect authentically with Canada's diverse communities through insight-driven strategy, creative, media and digital. AVC has been recognized as one of Canada's Top Growing Companies by The Globe and Mail's Report on Business for four consecutive years.

Job Description

ROLE OVERVIEW

We are looking for an experienced Account Manager or Senior Account Manager to lead day-to-day client relationships and ensure the successful delivery of integrated marketing and communications projects.

This person will act as a key link between clients and internal teams, translating business needs into clear briefs, keeping projects moving, managing expectations, and identifying opportunities to strengthen the client relationship and grow the business.

The ideal candidate is highly organized, commercially aware, proactive, and comfortable working across multiple projects, stakeholders, timelines, and priorities. For a Senior Account Manager, we expect greater independence in client leadership, stronger strategic and commercial judgment, and the ability to anticipate issues and opportunities before they arise.

Key Responsibilities

Client Relationship Management

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- Build strong, trusted relationships with day-to-day client stakeholders.

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- Develop a strong understanding of the client’s business, objectives, industry, customers, and competitive workplace.

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- Act as a primary point of contact for assigned accounts and projects.

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- Manage client expectations clearly and professionally.

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- Anticipate client needs, risks, and potential issues rather than simply reacting to requests.

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- Ensure clients receive regular, clear, and proactive communication.

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- Handle challenging conversations, feedback, and changes in direction constructively.

Account & Project Leadership

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- Lead projects from briefing through delivery.

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- Translate client requests into clear and actionable internal briefs.

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- Coordinate internal teams including strategy, creative, production, media, digital, and external partners as required.

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- Establish timelines, responsibilities, milestones, and deliverables.

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- Maintain visibility on project status and ensure deadlines are met.

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- Identify risks early and develop solutions before they impact delivery.

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- Manage multiple projects and competing priorities effectively.

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- Ensure work is reviewed internally before being presented to clients.

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- Maintain accuracy and attention to detail across all client deliverables.

Strategic Thinking

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- Understand the business objective behind each client request.

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- Ask the right questions rather than simply taking orders.

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- Work with strategy and creative teams to ensure recommendations address the client’s actual business challenge.

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- Contribute perspective and ideas during planning and development.

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- Identify opportunities to improve the effectiveness of the work.

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- Help connect individual projects to the client’s broader business and marketing objectives.

Account Manager/ Senior Account Manager expectations:

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- Provide stronger strategic counsel to clients.

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- Challenge briefs constructively when appropriate.

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- Help shape account plans and longer-term client priorities.

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- Identify emerging client needs and opportunities proactively.

Commercial & Financial Management

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- Understand project scopes, budgets, estimates, and commercial commitments.

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- Work with internal teams to develop and manage cost estimates.

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- Track scope changes and identify potential scope creep.

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- Communicate additional costs or changes in scope clearly with clients.

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- Support accurate forecasting, billing, and reconciliation.

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- Maintain awareness of account profitability and resource requirements.

Account Manager / Senior Account Manager expectations:

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- Take greater ownership of account financial performance.

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- Identify opportunities for organic growth and expanded client engagements. <

📌 Account Manager (Canada)
🏢 AVCommunications
📍 Canada