At Roofr, we’re obsessed with our customers. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. Roofr is growing our Customer Success team, and we're looking for a Customer Success Specialist to own and grow relationships with our customers. We onboard hundreds of new customers every month, and our platform is constantly evolving with new tools, features, and workflows. This team sits at the intersection of onboarding, implementation, support, retention, and account management. While each of those teams plays a critical role, Customer Success focuses on the moments that can otherwise fall through the cracks: helping customers deepen their understanding of Roofr, adopt new tools, expand their workflows, and get more value from the platform over time. As a Customer Success Specialist, you'll act as a trusted advisor, partnering with roofing contractors and business owners to understand their goals, improve their processes, and help them build stronger, more efficient businesses using Roofr. That means understanding how each customer actually works, spotting where they have access to tools they aren't using, and helping them build workflows that make Roofr a natural part of how they run their operations.



This role is built for someone who earns trust through consistency and genuine curiosity, someone who takes the time to understand a customer's business before suggesting a better way to do things. The question driving everything here is simple: are my customers getting full value from what they've invested in? Own the customer relationship after the Onboarding Specialist handoff, serving as the primary point of contact for customers as they deepen their use of Roofr. Track and understand what each customer has access to versus what they're actively using, and close that gap through coaching, education, and proactive outreach. Build genuine, trust-based relationships with customers who may not be comfortable with technology. Serve as the internal voice of your customers, bringing patterns, friction points, and adoption barriers to the right teams so they can be addressed at the root Partner cross-functionally with Account Management, Retention, Sales, Product, Account Setup, and the Onboarding team to ensure customers are well-supported and every transition between teams is smooth Contribute to how Roofr thinks about and continuously improves the post-onboarding customer experience 2+ years of experience in customer success, account management, or customer enablement in a B2B or SaaS environment ~ Comfort reading adoption data and translating it into a explicit,



prioritized action plan for each customer in your portfolio ~ Strong relationship-building skills; A proactive mindset: you don't wait for customers to raise their hand; High ownership mentality with the ability to manage a portfolio of customers independently and follow through consistently ~ Strong communication skills across calls, email, and video: clear, warm, and always customer-first A true customer advocate Compensation Band: $70,000.00
- $80,000.00 CAD Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. Here’s how we’ll support you in doing some of the most impactful work of your career: ️ Vacation/Paid Time Off: ~Adaptable time off ~S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada ~ Generous Parental Leave policy We host an annual company retreat with great team building activities Ample learning and development opportunities to continue growing your career Home office setup stipend Internet and phone allowance Remote first culture It helps us write

job description
s that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. But when it’s time to chat, we’d love to meet you, not your AI alter ego. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

📌 Customer Success Manager (Canada)
🏢 Roofr
📍 Canada