The Nutritional Services Lead oversees the daily operations of YWCA Calgary’s shared kitchen, ensuring the delivery of safe, nutritious and high-quality meals for childcare children and shelter clients. This hands-on role leads the team, coordinates food production, manages inventory and costs, and maintains a clean, efficient kitchen environment. Through clear communication, sound judgement, and a client-centered approach, the Nutritional Services Lead supports service excellence and fosters a respectful, collaborative workplace.

This is a full-time, on-site position working 37.5 hours per week, with a typical schedule of Tuesday to Saturday, 10:00 a.m. to 6:00 p.m. Flexibility is required to support a seven-day kitchen operation and respond to staffing needs, emergencies, special events, and operational requirements.

WHAT WE OFFER

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- Truly rewarding work; contribute to lasting, positive change for individuals and our community

- A supportive team setting and opportunities for professional development

- Comprehensive benefits including an employee assistance plan

- Paid time off ( for eligible roles; prorated based on start date and FTE status) includes:

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- 3 weeks of paid vacation

- 6 personal days

- 12 sick days

- A paid day off to celebrate your birthday

WHAT YOU'LL DO

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- Lead daily health and safety practices, ensuring safety is integrated into every shift, task, and decision

- Maintain and reinforce food safety, sanitation, allergen management, product storage, temperature control, and safe equipment operation standards

- Accurately complete and review required safety inspections, food safety logs,



cleaning records, and incident reports in a timely manner

- Lead the team in preparing and delivering consistent, nutritious, and appealing meals and snacks for Child Care and Shelter Services

- Plan menus and coordinate food production to ensure meals are prepared on time, portions are appropriate, and service commitments are met

- Understand and accommodate the needs of children, shelter clients, and program teams, including allergies, dietary requirements, cultural considerations, texture modifications, and service schedules

- Demonstrate cultural awareness and sensitivity in meal planning and food service, respecting the diverse cultural, spiritual, and dietary needs and preferences of clients

- Seek and respond to feedback from clients, customers, and program partners in a respectful and professional manner, using input to continuously improve meal quality and service delivery

- Provide hands-on support in food preparation, meal service, cleaning, and operational coverage as needed to maintain quality, service continuity, and client satisfaction

- Plan and coordinate food, supply, and small equipment orders based on menus, meal volumes, inventory levels, and approved budgets

- Verify deliveries for quality, quantity, temperature and accuracy,



following up promptly to resolve issues related to late, missing, damaged, or unacceptable orders

- Maintain accurate inventory records and ensure products are used in the appropriate order to minimize waste through effective storage, portion control, forecasting and batch-cooking practices

- Monitor food and supply costs regularly, identifying opportunities to improve efficiency while maintaining quality and staying within approved budget targets

- Develop schedules, assign work and coordinate staffing to support efficient service delivery

- Coordinate team coverage for absences, training, and special events while maintaining service standards

- Support the recruitment, onboarding, training, development, and retention of team members

QUALIFICATIONS

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- Red Seal Cook certification is required

- Current food-safety certification

WHAT YOU'LL BRING

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- Minimum three years of experience in a commercial, institutional, community, healthcare, child care, shelter, hospitality or high-volume kitchen workplace

- Demonstrated experience leading teams, assigning work, coaching staff and maintaining operational standards

- Experience with menu planning, food production, inventory management, ordering, cost control and waste reduction

- Strong leadership, decision-making and communication skills

- Excellent organizational, planning, and problem-solving abilities

- Proficiency with scheduling, inventory, ordering and administrative software

If you want to change lives, we want to hear from you.
Deadline: until

📌 Nutritional Service Lead (Canada)
🏢 YWCA Calgary
📍 Canada