Hi there Thanks for stopping by

Are you actively looking for a new prospect? Or just checking the market? Well… you might just be in the right place

As a Customer Enablement Manager, you will drive the successful implementation and onboarding of new customers across our Lightspeed systems. You’ll manage the full project lifecycle - from signature to go-live - ensuring customers experience a seamless transition and rapid time-to-value.

This role is ideal for an experienced, tech-savvy professional who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer experiences. You’ll act as a strategic advisor, project manager, and product expert - owning complex engagements while aligning cross-functional stakeholders across Sales, Customer Management, and Support.

What you’ll be doing:

- Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through a structured, timely rollout.

- Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans.

- Lead project planning activities including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness.

- Leverage internal systems to proactively manage the onboarding pipeline and individual customer timelines to ensure steady progress across all accounts, maintaining momentum, prioritizing quality and delivering timely go-lives that support high customer satisfaction.

- Apply project management best practices across multiple concurrent engagements,



driving timely execution and proactive risk mitigation.

- Coordinate internal teams including Implementation Consultants, Implementation Specialists, Account Managers and Customer Success reps to ensure successful execution of onboarding tasks.

- Escalate blockers effectively and act as a communication bridge across departments to resolve issues efficiently.

- Continuously assess onboarding outcomes and refine internal processes to enhance future implementations.

- Maintain a strong understanding of Lightspeed’s product suite, as well as its features, updates, and enhancements.

How you will be measured on success:

- Time to Value (TTV) - Deliver onboarding within target timelines without compromising quality.

- Customer Satisfaction (CSAT/NPS) - Ensure clients feel confident, supported, and empowered post-onboarding.

- Cross-functional Efficiency - Drive alignment across Sales, Customer Management, and Implementation teams.

- Engagement Quality - Maintain organized, insightful data and communications throughout the project lifecycle.

What you need to bring:

- 3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.

- Golf industry experience





- Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components.

- Bachelor’s degree in Business, Technology, or a related field - or equivalent experience.

- Familiarity with POS platforms is highly advantageous.

- Technical fluency with integration workflows, data migration, and SaaS ecosystems.

- Strong communication, stakeholder management, and problem-solving skills.

- Comfort operating in ambiguous, fast-changing environments - able to adapt quickly when priorities shift.

- Hands-on experience with tools like ChurnZero, HubSpot, and Salesforce (asset)

What will help you be successful in this role:

- Polished phone etiquette

- Excellent written and verbal communication in English, with the ability to simplify complexity

- Familiarity with the Golf industry

- Intermediate Excel/Sheets skills for tracking, analysis, and reporting

- Strong ability in keeping internal and external stakeholders informed & aligned

- Comfort navigating handoffs and escalations with diplomacy & clarity

- Knowledge of Mac OS X, iOS and G-Suite

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

Be a changemaker

You’ll enjoy:

- A flexible work environment that empowers you to do your best work

- A culture that celebrates performance

- The chance to make an impact in a team that’s big enough for career growth, but lean enough to

📌 Customer Enablement Manager (Canada)
🏢 Lightspeed Commerce
📍 Canada