One Kids Place Children’s Treatment Centre provides rehabilitation and related support services for children and youth (up to the age of 19) and their families living in the Districts of Muskoka, Nipissing and Parry Sound. All staff will provide service within an interdisciplinary team environment committed to family-centered practice. Position: Service Desk Technician Effective: ASAP

Job type
Permanent, Full-time – 8:30 AM to 4:30 PM The Service Desk Technician provides frontline technical support to staff across One Kids Place, ensuring the effective operation of IT systems, devices, applications, and services. This role resolves technical issues, fulfills service requests, supports technology initiatives, and contributes to the reliability and continuous improvement of IT services through technical support, troubleshooting, documentation, and customer service. Service Desk & Technical Support Provide frontline support for IT incidents, service requests, and technical troubleshooting activities. Assist users in person and remotely through telephone, email, Microsoft Teams, and remote support tools. Respond to and resolve Tier 1 support requests in a timely and professional manner. Troubleshoot hardware, software, connectivity, and user access issues. Maintain accurate records of support requests, resolutions, and technical documentation. Deliver high-quality customer service while promoting positive relationships with internal and external stakeholders Systems & Infrastructure Support Install, configure, maintain, and support computer hardware, peripherals, and software applications. Assist with support and maintenance of server and network-based technologies. Provide on-site support at all organizational locations as required. Support Microsoft 365, Active Directory,



cloud-based technologies, and mobile device management solutions. Assist with audiovisual setup and technology support for meetings, events, and organizational activities. User Training & Technology Enablement Provide guidance and coaching to staff regarding the effective use of software, hardware, and technology systems. Support the implementation, training, and adoption of organizational systems and applications. Assist users in understanding technology processes, procedures, and best practices. Clinical & Business Systems Support Provide Tier 1 support for electronic systems including Caredove, Oceans, AlayaCare, Microsoft Business Intelligence, and other organizational applications. Assist with troubleshooting and support of clinical, operational, and business technology solutions. Collaborate with business units to understand technology requirements and support operational needs. Data & Continuous Improvement Support Assist with data integration, transfer, validation, and quality assurance activities. Support data-related projects through data preparation, cleansing, transformation, and verification activities. Identify opportunities to improve service desk processes, workflows, and technology services. Collaborate with management to support business and information technology priorities. Participate in technology improvement initiatives and organizational projects.



Required Knowledge & Technical Expertise Information technology service desk operations Windows operating systems and desktop support Microsoft 365 administration and support Computer hardware and peripheral support Network fundamentals and troubleshooting Server support and administration Audio visual technologies and event support Incident management and service request fulfillment Technical documentation and knowledge management Business and clinical application support Data management and integration practices Customer service and user support methodologies Post-secondary education in Information Technology, Computer Systems Technology, Computer Science, or a related field. Minimum three (3) to five (5) years of experience in a comparable technical support or service desk role. Experience supporting PCs, servers, networking environments, Microsoft Windows, Active Directory, and Microsoft 365. Strong technical troubleshooting and problem-solving skills. Experience supporting cloud-based resources, MDM services, and audiovisual technologies. Excellent communication, customer service, and interpersonal skills. Demonstrated ability to manage competing priorities and respond to service requests in a timely manner. Bilingualism in English and French is considered an asset. As an employee at One Kids Place, you will become part of a team of skilled professionals working together to meet the special needs of children, youth and their families. The work setting includes the family-centered principles and values of mutual respect, collaboration, accessibility and community inclusivity. One Kids Place provides opportunities for ongoing education and development th

📌 Service Desk Support (Canada)
🏢 One Kids Place
📍 Canada