Description

Position at Parkland Corporation

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit .

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take outstanding pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

- A place where you can take your career in the direction you want to grow and go

The Opportunity:

The IT Application and POS Support Specialist manage and supports a portfolio of IT applications and point-of-sale technologies. The role provides advanced operational support, coordinates major incident response, and partners with IT operations, business users, technical teams, and vendors to restore service quickly and improve system reliability.

The position serves as an escalation point for complex application, POS, payment, pump, batch-processing, interface, and data-flow issues.



It also supports enhancements and new operational initiatives by ensuring support readiness, documentation, knowledge transfer, and alignment with service-level expectations.

The successful candidate will have strong technical troubleshooting and customer-service skills, with the ability to manage incidents from initial contact through resolution or escalation. Previous retail technology or help desk experience is considered an asset.

Responsibilities:

- Provide Level 1 & 2 support for retail applications, POS systems, PDI, payment-related integrations, pumps, back-office systems, associated batch or interface processes, and other applications.
- Independently investigate, diagnose, and resolve complex production incidents while minimizing business disruption and maintaining system availability.
- Act as the technical escalation point for critical incidents, including complete POS or pump outages, payment-impacting failures, network outages, and broad PDI service disruptions.
- Coordinate incident response across the technical help desk, on-call resources, vendors, product owners, retail operations, and business stakeholders.
- Serve as the primary technical liaison with application and POS vendors during critical production outages and recurring service issues.
- Translate technical symptoms, root causes, risks,



and recovery actions into clear business-impact updates for stakeholders and senior leaders.
- Manage operational tickets within agreed response and resolution targets, including prioritization, assignment, escalation, communication, and closure quality.
- Support retail processes involving price book, fuel pricing, inventory, settlement, accounts receivable, reporting, paperwork, transaction flow, and site connectivity.
- Partner with enhancement and project teams to onboard new capabilities, integrations, sites, and operational initiatives into production support.
- Create and maintain runbooks, knowledge articles, standard operating procedures, support workflows, known-error records, and troubleshooting guides.
- Provide coaching and technical guidance to help desk analysts and less experienced support colleagues on complex troubleshooting and retail application workflows.
- Lead or contribute to problem management, root-cause analysis, trend reviews, service improvement, automation, monitoring, and operational process improvements.
- Coordinate regular service-review meetings with vendors and internal stakeholders to review incidents, risks, backlog, recurring issues, and corrective actions.
- Participate in an after-hours support and on-call model for high-priority retail incidents, as required.
- Apply impact and urgency consistently, initiate the appropriate escalation path, and work toward the support targets

Education:

- Post-secondary education in Computer Science, Information Systems, Engineering, Business Analysis, or a related discipline; an equivalent combination of education and experience may be consider

📌 Senior Technical Support Analyst (Canada)
🏢 Sunoco
📍 Canada