Modern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards. At Modern Niagara Building Services, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, creative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet. Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Gold Winner for Canada’s Safest Employers Award in the Building and Construction category and Excellence Winner for Canada’s Best Health + Safety Culture Award as well as Canada’s Best Health + Safety Leader Award. The IT Technician’s role is to provide employees across the organization with reliable technical support and the tools necessary to perform their roles effectively. This involves providing remote technical support to the company’s child divisions across the United States, proactively identifying areas for improvement, and delivering technical assistance for computer systems, mobile devices, software,



networking, and other technology solutions. The incumbent monitors, maintains, installs, configures, and supports end-user systems and devices. The role includes diagnosing hardware and software issues, documenting problems and resolutions, prioritizing requests based on urgency and business impact, and escalating unresolved issues to the appropriate level of support. The IT Technician also plays an important role in user onboarding and offboarding, account administration, technology deployment, inventory management, and end-user training. The position requires an individual who can work independently when appropriate while collaborating effectively with the Helpdesk Operations Manager and broader IT team. As an ideal candidate, you are a customer-focused problem solver who can take ownership of technical issues from initial identification through resolution while maintaining accurate documentation and working toward preventing recurring issues. Provide remote technical support to the company’s child divisions across the United States. Work collaboratively within the IT team and follow duties and priorities assigned by the Helpdesk Operations Manager. Troubleshoot hardware and software issues by performing diagnostics, identifying problems, asking relevant questions, assessing business impact, and implementing appropriate resolutions. Identify, analyze, troubleshoot,



and resolve technical issues with the goal of eliminating recurring problems and reducing helpdesk requests. Prioritize technical issues based on urgency, impact, and business requirements. Escalate unresolved or complex issues to the appropriate next level of technical support. Provide technical training and guidance to end users when required. Deploy, install, configure, and manage computers, peripherals, and other technology devices in accordance with corporate standards. Support the onboarding and offboarding process by ensuring users are properly established or removed from company systems. Perform end-user account administration, including adding, changing, and removing user accounts and access as required. Assist with monitoring, maintaining, and documenting the company’s hardware and software inventory. Apply diagnostic tools, technical documentation, knowledge bases, and available resources to assist with troubleshooting and resolution. Evaluate documented resolutions and identify opportunities to prevent recurring technical issues. Maintain current knowledge of supported hardware, software, applications, and technologies. Travel to company offices when required for projects, technical deployments, or special assignments. Perform other related IT duties and responsibilities as required. Educational background or professional experience in Information Technology, Computer Science, or a related technical field. Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; three years of equivalent IT work experience may be considered in lieu of a degree. Experience in a technical helpdesk, service desk, desktop support, or similar IT support position. Experien

📌 Travel Support Analyst (Canada)
🏢 Modern Niagara
📍 Canada