At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Are you ready to make an impact and help shape what’s next? Single post-sales support point of contact for customers for value & impact conversations. Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation Consultant/Solution Architects, Customer Service). Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization/Process Flow. Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 4-5 AE’s.) Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded. Facilitate additional customer support in the areas of Data Advisory, Global Data Content Technical Implementation Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed. Help promote attendance to Industry Knowledge sessions when available. CSM’s and other CSM’s with contract management,



forecasting and negotiation as needed. Additional skill sets with Finance Solutions product certifications and ability to “demo” products as needed with customers directly SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems Solid demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions. Ability to document at a high level a Process Review and/or Process Map and 1-2 years of project management skills Bachelor’s degree and 5+ years of sales/sales support/client service/account management experience $Notice to Applicants : Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy , which governs the processing of visitor data on this platform. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please visit

📌 Client Success Manager (Canada)
🏢 Dun
📍 Canada