Position Title: RQ11723 - Senior Solutions Designer – CRM (Salesforce)

Mode: Contract

Position Summary

A successful candidate will be responsible for designing, developing, implementing, and maintaining complex Salesforce CRM solutions that align with business requirements, enterprise architecture standards, security policies, and accessibility guidelines.

The role requires robust knowledge of Salesforce Experience Cloud, OmniStudio/Vlocity capabilities, Lightning Web Components (LWC), Salesforce Dynamic Forms, and system integration. Experience supporting healthcare applications, particularly Long-Term Care (LTC) systems and solutions involving personal health information, is highly desirable.

Key Responsibilities

- Design, develop, configure, implement, and maintain Salesforce CRM solutions in alignment with business requirements, client specifications, enterprise architecture standards, and established best practices.
- Provide hands‑on Salesforce solution design and configuration, including Experience Cloud, Agile Forms, Lightning Web Components (LWC), and OmniStudio/Vlocity components.
- Design, configure, and support integrations between Salesforce and internal or external applications using web services, APIs, and other appropriate integration mechanisms.
- Develop and maintain technical design documents, system specifications, process documentation, build books, implementation guides, and other project deliverables.
- Conduct technical research, feasibility assessments, fit-gap analysis, and proof‑of‑concept development to identify appropriate solutions for complex design and implementation challenges.
- Troubleshoot Salesforce application issues, perform root cause analysis, diagnose incidents,



and implement effective fixes across development, testing, and production environments.
- Ensure solutions comply with the Accessibility for Ontarians with Disabilities Act (AODA), applicable accessibility standards, security requirements, privacy policies, and healthcare information protection requirements.
- Apply Salesforce platform best practices, including security configurations, governor limits, platform constraints, performance optimization, and integration standards.
- Support unit testing, system testing, user acceptance testing (UAT), defect management, release planning, deployment, and post‑implementation support.
- Contribute to Agile delivery activities, including epics, features, user stories, story‑point estimation, work breakdown structures, resource estimates, and technical implementation planning.
- Support Continuous Integration and Continuous Delivery (CI/CD) processes to improve deployment quality, consistency, and release efficiency.
- Monitor project progress, resolve technical issues, communicate risks, and provide regular updates to business stakeholders and I⁢ management.
- Develop and maintain training materials, technical documentation, and communication resources, and provide knowledge transfer to internal teams as required.




- Collaborate with multidisciplinary teams to ensure solutions meet functional and non‑functional requirements, usability expectations, security standards, and project timelines.

Required Qualifications and Experience

1. Healthcare and Public Sector Experience

- A minimum of five years of experience working in the healthcare industry, preferably supporting Long‑Term Care (LTC) systems, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), clinical assessment tools, or Ontario Healthcare Reporting Standards (OHRS)-compliant systems.
- Knowledge of legislation and regulatory requirements governing the protection of personal health information and their application to healthcare system development and maintenance is preferred.
- Experience working in public sector or government environments is an asset.
- A minimum of five years of recent, hands‑on experience in Salesforce solution design, configuration, development, implementation, and support.
- Salesforce Certified Platform Developer I.
- Salesforce Certified Experience Cloud Consultant.
- A minimum of three years of experience working with Lightning Web Components (LWC).
- Demonstrated experience implementing and configuring Salesforce Dynamic Forms.
- Strong understanding of Salesforce platform architecture, configuration capabilities, security, and development best practices.

3. Solution Design, Analysis, Development, and Configuration

- Demonstrated hands‑on experience designing, developing, configuring, maintaining, and supporting Salesforce solutions.
- Experience configuring, integrating, and troubleshooting Salesforce implementations and their integrations with related systems across

📌 Senior Salesforce Developer (Canada)
🏢 BuzzClan
📍 Canada