Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you

About Us

EQB Inc. (TSX: EQB) is a leading Canadian financial services company with approximately $150 billion in combined assets under management and administration. It is the parent company of Equitable Bank, the country's seventh largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™.
Our purpose is to remake banking so every Canadian gets ahead, every day. Since 1970, we have built thoughtful financial solutions that serve nearly 4 million customers, turning everyday moments into meaningful progress. As the exclusive financial partner of Loblaw Companies Limited’s PC Optimum™ loyalty program – one of Canada’s largest loyalty programs with more than 18 million members – EQ Bank’s financial solutions are deeply embedded into the daily lives of Canadians.
We provide personal and commercial banking services to Canadian households and businesses through everyday banking, tailored lending and connected payments, while fueling competition and choice in Canadian banking.



Through our subsidiaries, we also offer home and auto insurance, estate and trust services, credit union solutions and alternative asset management.

Purpose of the Job

The Vice President, Personal Lending Transformation is the business transformation executive responsible for redesigning Personal Banking’s end-to-end personal lending processes and enabling measurable improvements in speed, cost, broker and customer experience, control effectiveness and scalability. The mandate covers all Personal Banking lending processes, which today include Single Family Residential (SFR) mortgages across Uninsured Alternative and Insured Prime lending, as well as Reverse Mortgage (REM) lending. The role owns the strategy, roadmap, business architecture and program delivery for process transformation, using AI, intelligent automation and technology modernization as key enablers while partnering with Technology on technical architecture and delivery.

Transformation Strategy, Roadmap and Governance

- Lead the end-to-end transformation roadmap for Personal Banking lending processes, spanning intake, underwriting, fulfillment, funding and post-funding handoff across SFR and REM lending.
- Set the vision, business architecture, target operating model, sequencing, investment needs and measurable outcomes aligned to Personal Banking priorities,



customer and broker needs, risk requirements and enterprise technology standards.
- Track baselines, benefits and outcomes across speed, cost, pull-through, productivity, service quality and control effectiveness.

End-to-End Process and Operating Model Design and Execution

- Design and implement simplified, scalable processes, workflows, decision rules, authorities, service standards and ownership across the lending value chain.
- Redesign roles, handoffs and decision points to improve speed, quality and accountability while preserving appropriate credit judgement, control and oversight.
- Ensure the future-state model supports multiple products and channels and is embedded through frontline partnership and sustainable ways of working.

AI, Intelligent Automation and Technology Modernization

- Own the AI, automation and process modernization agenda from use-case prioritization and business case through implementation, adoption and perks.
- Deliver capabilities including intelligent document processing, automated income analysis, workflow automation, digital document exchange and rules-based decisioning.
- Define target business architecture for the application-to-funding journey, including workflow, roles, decision rules, data needs, controls and business capability requirements.
- Partner with technology, architecture, data, risk, privacy, legal, compliance and business teams to ensure solution design and delivery meet business, control and enterprise standards.

Risk, Controls and Regulatory Alignment

- Ensure transformation changes strengthen credit, operational, regulatory, data, model, privacy, security and audit controls.
- Embe

📌 Vice President, Personal Lending Transformation (Canada)
🏢 Kinvie
📍 Canada