Lead customer experiences at Jetson as the Director of Customer Success, focusing on homeowner satisfaction and engagement. Oversee the journey from closed deals to successful installations in a full time, permanent role. As the Director of Customer Success, you will manage a team ensuring that customers feel valued and informed as they transition to sustainable energy solutions. Collaborate with various departments to enhance customer interaction and reduce cancellation rates. Expertise in high-volume service environments will be crucial for scaling and maintaining service standards. Lead and develop the Customer Success team
• Manage post-sale cancellations and develop save strategies
• Establish and uphold customer experience standards
• Facilitate customer readiness for installations
• Monitor customer satisfaction and drive review generation Bachelor's degree in relevant field
• 7+ years in customer success, including 3+ years in leadership
• Experience with CRM platforms like HubSpot
• Strong analytical and process-building skills

📌 Director of Customer Success at Jetson (Canada)
🏢 Jetson Home
📍 Canada