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Title: Senior Manager, Loyalty Financial Analytics

Requisition ID: 276254

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of Loyalty & Partnerships, Canadian Banking ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives . Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Accountable for the successful business management and data-informed performance management recommendations and reporting for the Loyalty and Partnerships team.

Accountable for monthly reporting of all financial metrics for the loyalty rewards program, including cost per point reporting, redemption, and liability forecasting, modelling.

Champions a client-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Acquire and enhance knowledge of business/product strategies, competitive practices, market insights, advanced analytical tools/methodologies to continuously improve analytics value

Manage and be the subject matter expert in both vendor and internal financial reporting, reconciliation of points redemptions, points earn and redemption.

Leverage loyalty data and modelling to derive business insights to forecast customer behaviour and inform program changes and enhancements

Maintains external focus on key trends on loyalty models in the areas of liability management, loyalty related ROI technics and analyses

Analysis and Reporting





Develop executive dashboards and create impactful analytic presentations leveraging data visualization techniques.

Ensure the accuracy of dashboards and financial reports to forecast financial, member and client trends.

Lead the development of ad hoc and deep dive analyses to understand loyalty client base holistically and generate meaningful learnings for senior leadership.

Advanced structured and unstructured analysis with the mandate to transform loyalty via actionable insights.

Vendor and Partner Financial Management

Coordinate with Finance on effective vendor management controls related to liability management.

Managing contractual commitments by completing a thorough interpretation of the contract, presenting to senior leadership for alignment and creating monitoring review process while meeting bank’s standards on data governance and privacy policies

Ensure appropriate financial oversight for partners including forecasting, actual reporting, trend analysis, financial opportunity sizing to support business case development

Support potential partnership RFP, inclusive of financial models (forecasting, ROI analysis and ratios)

Business Management





Develop business insights to optimize program strategy and decisions leveraging financial analytics; work with external industry experts to increase levels of sophistication with liability and financial models

Collaborate with Loyalty and Partnerships leadership to design and execute business casing and best practices on building models to quantify financial impacts for loyalty initiatives

Governance

Collaborate with Retail products teams on monthly loyalty attestation process, variances and gaps, as required.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Business Degree or MBA, solid background in business, mathematics, actuarial science5-7+ years in consulting, finance, and loyalty rewardsCPA is an asset

Demonstrated experience and understanding of global loyalty financial analytics trends and business models

Strong modelling and business casing skills

Excellent written, presentation and communication skills, ability to communicate on a broad spectrum (from operational discussions to high-level, executive vision)

Excellent analytical and critical thinking capabilities

Results-oriented, self-starter, with highly effective strategic

📌 Senior Manager, Loyalty Financial Analytics (Canada)
🏢 Scotiabank
📍 Canada