Coordinated Access Addictions Caseworker(Job Id 17371) Coordinated Access Addictions Caseworker Site: CA:ON:Toronto:St. Michael's Hospital Casual Date posted: Shift/ hours of work: Coordinated Access for Addiction Services provides call center screening and triage services for individuals and families requiring counseling, information and referrals to Toronto Central Local Health Integration Network (TCLHIN) funded addiction services across the City of Toronto. Coordinated Access also provides short-term face-to-face case management and transitional support for people who are in need of assistance in navigating the system. The Coordinated Access Caseworker (CACW) provides crisis intervention, counseling, case management, referral, treatment planning, and brief follow-up from a trauma informed care perspective to individuals and families. The role is performed on the telephone and in person. Establishes and maintains therapeutic rapport with Clients, on the telephone or in person, to facilitate commitment to adhering to treatment plans and establishes and maintains treatment plans as part of a multi-disciplinary team, as appropriate. Provides short term face to face and transitional support for individuals as required. Records data related to calls and analyzes data and enters data into reports. Presents to community agencies on the role and function of Coordinated Access.
Assess and monitors Clients at risk of suicide and/or other Substance Use related harm and initiates appropriate interventions or referral as required. Possesses considerable knowledge and understanding of historical, cultural, spiritual, political and socio-economic issues that affect diverse populations and develops effective, inclusive and respectful working relationships with these individuals and groups. Two year college diploma in Human Services Counseling, or Social Service Worker or university degree preferred with a related program that has a significant portion of its course content in addictions or concurrent disorders. Extensive knowledge of Withdrawal Management Services, addictions and social service resources in the community. Experience working in a cross-disciplinary team or in a medical environment dealing with addictions. Crisis Intervention training. Competencies in Word, Excel, and PowerPoint. Ability to work flexible schedule which includes days, evenings, 7 days a week. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process.