Position at Dynacare

Tele-Interviewer - Work from Home & Paid Training

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Description

Tele-Interviewer - Work from Home & Paid Training Where YOU work, makes a difference Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Tele-Interviewer

The Tele-Interviewer will work within a call center environment, completing all the daily scheduled appointments lasting anywhere from 20-60 minutes at a time, and taking inbound calls from, or making outbound calls to, insurance applicants to complete or schedule a tele-interview. The interviewer will be responsible for the thorough and accurate collection and documentation of details about an applicants’ lifestyle and medical history via telephone interview using various questionnaires.



In this role the tele-interviewer is expected to collaborate with the team to ensure all scheduled appointments for the day are honored, and all inbound/ outbound calls are handled. A customer service focus and excellence is expected in all customer interactions.

Status

Permanent, Part time (20 to under 25 hours weekly)

Hours of Work

Weeknights (Evenings EST) & Saturday 9 AM-5 PM EST

Employment Type

Permanent (benefits eligible)

Location

Brampton, ON

Workstyle

100% remote

Deadline for Internal Applicants

Thursday October 8, 2026 at 5 PM EST

Why Dynacare Is An Amazing Place For YOU

- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a energetic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU Will Make a Difference

- Complete professional, thorough, and precise telephone interviews with clients of insurance providers.




- Continuous development of interviewing skills through cross training on different Insurance companies and their respective questionnaires and applying performance success feedback from quality audits.
- Complete all scheduled appointments for the day within the allotted time, ensuring questionnaire is followed verbatim, and excellent customer service has been maintained throughout the interaction.
- Ensure quality throughout the applicant interview with a focus on documenting applicant responses and transcribing the details of the call free of typos and spelling errors.
- Submit completed questionnaires in a timely fashion upon completing the applicant call.
- Work collaboratively with the team to meet quality assurance and productivity goals.
- Conduct follow-up calls with clients as required.
- Receive inbound applicant calls and conduct outbound calls to address applicant needs (inquiries, appointment scheduling ad hoc interviews).
- Exercise call control and use of supportive, respectful communication techniques when receiving calls of a sensitive nature and in resolving concerns raised by the applicant.
- Respond to any call outs for help via Teams channels.

What YOU Bring To The Role

- College diploma in a relevant field (e.g., Health Sciences) or post-secondary education
- Minimum of 1 year of experience in customer service
- Experience in high volume call centre environment where manual call transcription was required
- Other languages an asset
- Knowledge of medical terminology an asset

Technical Skills

- Demonstrated proficiency with Word, Excel, Outlook and Teams at an intermediate level
- Must enjoy learning continuously
- Experience in a medical work environment an as

📌 Tele-Interviewer (Canada)
🏢 Dynacare
📍 Canada