See what you can do with Prophix At Prophix, we’re building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and automation together in a single place, and we are expanding its AI capabilities faster than ever. If you want to work on a product that genuinely changes how finance teams operate, and do it alongside people who care about getting it right, this is where you want to be. We’re headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organizations that want to plan smarter and move faster. As Manager, Professional Services, you'll lead a team of Consultants and Solution Architects delivering Prophix One implementations for finance teams across North America, balancing hands‑on coaching with oversight of project timelines, quality, and client outcomes. You'll join the Professional Services organization within Prophix's broader Customer Success function, working closely with Sales and Delivery leadership to keep engagements on track and clients successfully live on the platform. Your team's execution directly shapes retention and expansion (GRR/NRR) for the accounts you support. Delivery Management & Implementation Health ~ Own end-to-end delivery health across a portfolio of Prophix One CPM/FP&A; implementation and migration engagements across North America — not just schedule adherence, but whether each engagement is on a trajectory to produce a renewable, referenceable customer. ~ Know when to escape and when not to: distinguish normal implementation friction from early warning signs of scope creep, stakeholder disengagement,



or risk to go-live — and raise the right issue to the right person before it becomes a renewal problem. ~ Actively watch for and intervene on churn risk during delivery — disengaged sponsors, missed milestones, shifting business priorities — and own the corrective action, not just the flag. ~ Keep stakeholders current through both written and verbal updates — concise, data‑forward status to clients and to internal leadership (PS, Sales, CS) that reflects real engagement health, not just RAG status on a tracker. ~ Maintain accurate, current data in delivery and reporting tools so portfolio health, capacity, and forecast are trustworthy at a glance — reporting hygiene is a delivery responsibility, not an afterthought. ~ Surface expansion opportunity uncovered during delivery (new use cases, adjacent pain points, underused modules) and route it to Sales/CS with enough context to act on it. ~ Close the feedback loop on scoping: when delivery reveals that an engagement was under‑scoped, mis‑estimated, or missing key assumptions, proactively flag it to your manager and to Sales so the pattern gets corrected upstream — not just absorbed as delivery pain on this one project. ~ Serve as the senior escalation point for engagement risk, scope challenges, and client issues, bringing judgment on severity and the right next move, not just visibility.



~ Collaborate with Project Managers and Solutions Architects to ensure engagements are scoped, resourced, and executed to plan, and to close out projects as quickly as quality allows. ~ Contribute to delivery methodology, tooling, and process improvement across the NA PS organization — particularly where recurring issues point to a gap in the playbook. People Management ~ Hire, onboard, develop, and retain a team of Professional Services consultants across North America. ~ Conduct regular 1:1s, performance reviews, and career development conversations. ~ Provide hands‑on coaching on delivery quality, client communication, and technical problem‑solving. ~ Collaborate with the PS leadership team on capacity planning, resource allocation, and cross‑regional alignment. Partner with Sales, Customer Success, and Support to ensure seamless handoffs and a cohesive client experience across the NA market. ~ Represent PS in pre‑sales conversations where delivery credibility and scoping input are required — including flagging scoping risk before a deal closes, based on patterns seen in delivery. Degree in Accounting, Finance, Business, or a related technical discipline. ~5+ years in a Qualified Services or implementation delivery role within a SaaS or enterprise software environment. ~3+ years managing or leading a team, with demonstrated ability to develop people and drive performance. ~ Proven track record delivering complex, multi‑stakeholder software implementations on time, within scope, and in a state that supports renewal. ~ Sound judgment on risk and escalation — able to distinguish normal delivery friction from a genuine threat to timeline, quality, or the client relationship, and to act

📌 Gestionnaire, Service à la clientèle (Canada)
🏢 Prophix
📍 Canada