ASI), both known as Accerta, which is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration. Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for positive. Thank you to our team and stakeholders who have helped us achieve this significant milestone Director Technology Operations & Delivery Full-time, Permanent, Hybrid The Director, Technology Operations & Delivery is responsible for the operational leadership, coordination, and execution oversight of Accerta’s technology portfolio. This role ensures technology initiatives, operational functions, and cross-functional delivery activities are executed effectively, prioritized appropriately, and aligned to organizational objectives. The Director acts as the central operational leader across technology delivery functions, ensuring operational accountability, delivery discipline, governance consistency, and execution transparency across infrastructure, software delivery, product operations, data initiatives, vendor engagements, and enterprise technology programs. This role is accountable for operationalizing delivery processes, coordinating cross-functional execution, managing operational escalations,



improving organizational delivery maturity, and ensuring technology teams are operating cohesively and efficiently. The Director collaborates closely with technology and business leaders to remove operational barriers, coordinate dependencies, improve execution outcomes, and establish scalable operational governance practices across the organization. The Director helps ensure technology delivery advances not only IT operational effectiveness but also Accerta’s commitment to responsible stewardship, equitable service, and purpose-driven impact. Technology Operations & Delivery Leadership Provide operational coordination and execution oversight across enterprise technology initiatives, operational programs, and delivery workstreams. Drive operational accountability and execution discipline across cross-functional technology teams and vendors. Coordinate cross-functional operational dependencies and delivery activities across infrastructure, software delivery, product operations, contact center technology, data initiatives, and enterprise platforms. Identify operational bottlenecks, delivery risks, resource constraints, and dependency conflicts, and coordinate resolution activities. The Director helps ensure technology delivery advances not only IT operational effectiveness but also Accerta’s commitment to responsible stewardship, equitable service, and purpose-driven impact.



Operational Governance & Delivery Management Operationalize and maintain delivery governance processes, reporting cadences, execution management practices, and operational coordination frameworks across the technology portfolio Leads and enforces prioritization processes across technology functions, ensuring alignment to organizational objectives and capacity constraints Facilitate operational review meetings, prioritization discussions, delivery checkpoints, and cross-functional coordination sessions. Maintain visibility into initiative health, operational risks, delivery dependencies, and competing priorities. Coordinate operational intake and prioritization processes across technology functions. Ensure operational processes, governance standards, and delivery practices are consistently applied across teams. Maintain enterprise delivery tracking, RAID management, and operational reporting processes. The role partners closely with business leaders to ensure technology work is sequenced, governed, and executed in a way that supports operational stability, service delivery, and business readiness. Owns the escalation framework for technology delivery, including identification thresholds, escalation pathways, executive visibility, and resolution tracking to closure. Accountable for ensuring delivery outcomes and execution commitments are achieved by identifying solutions and driving teams to resolution. Coordinate cross-functional execution activities involving Infrastructure, Security, Development, Product, Data, Compliance, Operations, and external partners. Facilitate alignment between operational technology delivery activities and business requirements. Ensure dependencies between teams, systems, ven

📌 Information Technology (Canada)
🏢 Accerta
📍 Canada