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Job Requisition ID: 2026-02968 Time Type: Full time Employee Group: Staff Job Category: IT Infrastructure and Systems Employment Type: Permanent Department: Information Systems and Technology - Operations Hiring Range: $147,688.15 - $184,610.19 Posting Information: This posting is for an existing vacancy. Internal posting expires Friday October 16th at 11:59 PM

Job Description

Primary Purpose The Director, Information Systems, is responsible for planning, design, development, implementation and support of sustainable and secure information system and technology services to the University. The incumbent shares overall responsibility for day-to-day management of IST with the other Directors and the CIO, CISO, CDO, and DCIO. The Director demonstrates campus-wide leadership in the successful deployment, support and evolution of the University’s Information Systems and collaborates on Data infrastructure and EdTech. This includes, but is not limited to, the University’s three ERP systems which serve the Student, HR and Finance functions of the university, Departmental and Campus applications used by units across campus, and the Web Content Management System (WCMS), as well as the university’s data and integration infrastructure and services. The Director is responsible for defining, providing,



refining, improving, and modifying the services provided in response to changes in business processes, next-generation technologies, and IST/University priorities. In addition to ownership of system-related relationships across campus on behalf of IST, the Director develops and maintains key relationships across the university to assist with alignment between Academic, Research and Academic Support information systems and initiatives.

Key Accountabilities

- Establishes the direction and priorities for the Information Systems group
- Serves as an integral member of both IST’s Executive and Management Teams
- Participates in the development of the long-term vision and planning for the department
- Develops the Information Systems group’s annual plans and priorities, and is a key contributor to the creation and execution on strategic planning for both IST and IT on campus
- Leads the intake and successful delivery of information systems projects for IST and is accountable for the creation of related governance bodies for management and oversight of information systems projects (Steering, Management, Operational committees).
- Within the Information Systems group, ensures the effective utilization, deployment and development of human and capital resources
- Oversees hiring and overall management of the Information Systems group




- Deploys staff to meet the goals and objectives of the Information Systems group most appropriately
- Coaches, trains, and develops employees to enable their professional development
- Gathers and submits budget requests for information systems across campus
- Reviews and approves ongoing information system expenses
- Approves annual performance plans and conducts regular reviews with direct reports

Core Services of the Information Systems group

Information Systems has primary responsibility for:

- Building robust collaborative partnerships with all campus units to meet the Information Systems needs of the university
- Definition, implementation and maintenance of technical and system strategies, including managing the university’s many cloud-based vendors and services
- Design and implementation of technical solutions to meet business requirements
- Integrity of applications through defined QA, testing, and vendor management practices
- Solutions design and consulting support to units across campus

For selected programs and projects, the Director may engage the services of a Project or Program Manager to ensure successful delivery of cross-departmental initiatives.

Applications Implementation and Lifecycle Management

- Plays a key leadership role for the university in the information systems pre-acquisition and acquisition processes (including Business Analysis, Requirements gathering, RFI/RFP processes, and contract negotiations)
- Maintains a future-oriented outlook for the University’s information systems, staying up-to-date on industry and higher education trends that may impact the University
- Impl

📌 Director, Information Systems (Canada)
🏢 University of Waterloo
📍 Canada