Director, Practice Delivery and Innovation

McMillan has an exciting prospect for a Director, Practice Delivery & Innovation . This newly created role will set the strategic direction for how the Firm’s practice delivery professionals grow, evolve, and deliver value, with an initial focus on the national law clerk and paralegal function. The Director, Practice Delivery & Innovation will provide leadership to a team of 80 professionals, champion their work, and ensure they have the skills, tools, training and support to deliver outstanding service as the practice of law evolves.

The role will lead legal services and operating model transformation, with a focus on agility and continuous improvement. This work includes rethinking how work is organized and delivered, translating complex workflows into practical services, and creating scalable, technology-enabled delivery models. The goal is to improve quality, responsiveness, consistency and client value in how law clerk and paralegal services are delivered across the Firm.

Rapid advancements in artificial intelligence and legal technology are reshaping how legal work is performed and delivered, creating opportunities to reduce routine administrative burden and unlock higher‑value contributions. This is an exciting time to join a firm that is approaching change thoughtfully and in partnership with its people. Working closely with the Director, Law Clerks and Paralegals, and professionals across the team, this role will challenge traditional methods and modernize how services are delivered to lawyers, practice groups and clients.

The successful candidate will bring a strategic mindset, operational rigour, legal workflow expertise and collaborative leadership to redesign processes, improve systems,



and enhance practice and client service delivery - helping shape the future of law clerk and paralegal operations at McMillan.

The Director reports to the National Director, Innovation & Strategic Operations and has oversight over a senior level Director, Law Clerks and Paralegals.

McMillan LLP is a national business law firm that knows real‑time solutions drive corporate success and recognizes that businesses need a partner who is responsive, astute and invested in their success. McMillan is committed to teamwork, collaboration and developing innovative and sophisticated legal solutions for our clients.

What You’ll Do

- Set the strategic direction for the national law clerk and paralegal function, including a focused innovation, transformation, technology and AI roadmap that prioritizes the operating model enhancements with the greatest impact on evolving practice and client service needs.
- Design strategies to improve processes, rethink ways of working, and build scalable service delivery models that strengthen quality, consistency, efficiency and client value across offices and practice groups.
- Elevate the strategic role of law clerks and paralegals by identifying how workflow redesign, technology and new delivery models can reduce routine work and expand the team’s contribution to legal practice and client outcomes.
- Identify,



pilot and integrate technologies, including AI and automation, that improve workflows, support effective work allocation and enable quality service delivery by law clerks and paralegals.
- Establish data, performance frameworks and operational metrics to measure impact, inform decisions and guide continuous improvement.
- Partner with practice leaders, peer Directors and cross‑functional teams to align paralegals and law clerk services with practice needs, operational priorities and the Firm’s broader innovation agenda.
- Enable and champion change management across the law clerk and paralegal function, building alignment, engagement and capability around new processes, technologies and ways of working.
- Provide strategic direction and day‑to‑day operational oversight to the Director, Law Clerks and Paralegals, setting priorities, removing barriers and supporting delivery of operational and transformation objectives.
- Contribute to the Firm's strategic planning for innovation and operational excellence, bringing an informed perspective on how the law clerk and paralegal function can be leveraged as a competitive differentiator in client service delivery.
- Accountable for the management of operational budgets, resource allocation, vendor relationships and external service providers specific to law clerk and paralegal operations.
- Accountable for the development and maintenance of operational playbooks, standard operating procedures and capability frameworks that support consistency, quality and scalability of service delivery across the Firm.

What You Bring

- LLB or JD required (active legal practice is not a requirement for this role).

📌 Director, Practice Delivery and Innovation (Canada)
🏢 McMillan
📍 Canada