Full time As a DEWALT Factory Service Technician, you will be part of a dedicated team based in If you enjoy building solid relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and designed to support the health, well-being, and financial future for you and your family. Processing of service work orders, logging, tracking, follow-up. Provide technical assistance to distributors/end users/staff Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV) Provide parts identification, product application, product information to customers by phone, counter, mail, and fax Verify and administer warranty on products through date codes, parts condition identification Inventory control
- ordering of parts and product SKUs to maintain service levels at established inventory turns Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction. Coordinate and follow up with customer parts and tool orders Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; General service branch opening and closing responsibilities including cash registers and computers Assist with shipping and receiving within the Branch and other duties Graduate of a community college or trade school preferred Compressor repair experience on equipment an asset Experience in a service environment a must, preferably with power tool repair experience Effective communication and sales skills, and experience in working directly with the public Strong organizational skills, and ability to complete tasks in tight time frames Knowledge of cash registers and computers, especially Microsoft Office, an asset More than a driving force in outdoor power equipment. More than a global leader in industrial. This job posting is for an existing vacancy within our organization. We strive to hire employees that reflect and support the diverse perspectives, experiences,



and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse, and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals, and principles of equity and inclusivity. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

📌 DEWALT Factory Service Technician (Canada)
🏢 Stanley Black & Decker
📍 Canada