Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. Director, Point of Sale & Payments is responsible for the strategy, performance, and evolution of all checkout and payment technologies across the company’s national store network. This role oversees traditional checkout lanes, self-checkout solutions, and payment platforms to deliver a seamless, secure, and efficient customer transaction experience. Director of Stores Front End Technology, the Director will lead the modernization and optimization of point-of-sale systems while ensuring operational reliability across thousands of checkout endpoints. The role requires strong leadership across technology, store operations, payments, and vendor ecosystems to support innovation and scalability. Develop and execute the POS technology roadmap in alignment with overall retail strategy Lead the lifecycle management of POS platforms including backlog planning, upgrades, and modernization initiatives. Oversee new store technology onboarding and configuration readiness. Ensure the availability, performance, and integration of POS systems with back-office, payment processing, inventory, and loyalty platforms Manage versioning, upgrades, patches, and technical documentation Manage payment technologies including card processing, gift cards, mobile payments, digital wallets,



and emerging payment methods Provide leadership for troubleshooting, incident response, and vendor escalation paths when POS issues affect store operations. Partner with specialists and store users for training and adoption of best practices. Work with UX, engineering, product, and operations teams to define requirements and drive solution design Manage relationships with any external POS hardware, software, and payment solution vendors Establish KPIs and metrics to measure POS performance, reliability, and impact on sales/operations Ensure compliance with industry standards, payment security best practices and data privacy 8+ years of experience in retail technology, payments, or point-of-sale systems. 5+ years in a leadership role overseeing enterprise technology platforms or large-scale store technology environments. Proven track record in developing POS strategy through technical delivery and operations Deep understanding of the role of POS platforms in the overall store systems architecture and integration patterns Experience with self-checkout systems and retail transaction flows. Familiarity with PCI compliance, payment security, and fraud prevention technologies. Strong project management,



risk and stakeholder management skills with experience working in a cross-functional environment Experience managing external providers, including managing budgets and contracts Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these significant areas.

We offer
our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. Candidates who are 18 years or older are required to complete a criminal background check. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #

📌 Director, Point of Sale (Canada)
🏢 Loblaw Companies
📍 Canada