About Zender Ford

Zender Ford is a family-owned dealership that has served Spruce Grove and the surrounding area since 1984. With a team of nearly 100 team members, we have an established presence in the community, a loyal customer base and a busy Service Department.

The Opportunity

Our Service Department is growing, and we are adding a third Service Concierge, part-time (22 hours per week) to our team.

The Service Concierge is a key point of contact for our Service customers, coordinating appointments and helping manage the flow of work into the shop. This role requires automotive service knowledge, robust organization and the ability to communicate confidently with customers by phone, text, instant message and email.

What You'll Do

▪ Schedule service, maintenance and repair appointments based on customer needs, technician skills and shop capacity

▪ Respond to customer inquiries by phone, text, instant message, email and in person

▪ Review vehicle information for outstanding recalls during every customer interaction and incorporate required work into appointment planning

▪ Review vehicle maintenance requirements and recommend manufacturer-scheduled maintenance based on vehicle history, mileage and applicable recommendations

▪ Understand and identify potential warranty and maintenance-plan coverage when scheduling service, including manufacturer and third-party coverage

▪ Coordinate with the Shop Foreman to obtain information and estimates for service and repair inquiries

▪ Follow up with customers regarding special-order parts and coordinate appointments once parts are available

▪ Identify and coordinate customer transportation requirements when booking appointments

▪ Manage and adjust the appointment schedule as Service Department needs change





▪ Manage customer inquiries and appointment activity received through our online and digital channels

▪ Maintain accurate customer, vehicle and appointment information in dealership management software

▪ Coordinate with Service Advisors and the Service team to support effective shop loading and workflow

What We're Looking For

▪ Automotive service experience and a strong understanding of vehicle maintenance and repair

▪ Experience booking service appointments and shop loading

▪ Ability to confidently discuss vehicle maintenance requirements and service recommendations with customer

▪ Knowledge of Ford warranty and protection products, including FMPP and ESP, is preferred

▪ General understanding of third-party vehicle warranty and protection plans is an asset

▪ Strong computer skills and confidence learning and using new technology

▪ Excellent verbal and written communication skills, including professional phone, text, instant message and email communication

▪ Strong organization, time management and attention to detail

▪ Ability to prioritize and manage multiple requests in a fast-paced environment

▪ Self-motivated, dependable and able to work independently while contributing as part of a team

▪ Valid driver's license with an acceptable driver's abstract

▪ Ability to drive automatic and manual transmission vehicles

▪ Ford dealership experience is a preferred asset





▪ PBS V10 experience is considered an asset

What We Offer

▪ Competitive compensation

▪ Comprehensive team member benefits, including health and dental coverage after three months

▪ Pension plan after six months

▪ Monday-to-Saturday operation

▪ Schedule Monday-to-Thursday 4:00 pm - 7:00 pm, Friday 3 pm - 6 pm, Saturday 9 am - 5 pm

▪ A busy, established Service Department and experienced team

▪ Closed most long weekends

▪ Monthly team lunches

▪ Van Houtte coffee and hot beverages

Interested?

If you have automotive service experience, strong customer communication skills and know how to keep a busy service schedule organized, we'd like to hear from you.

Please submit your application online through Indeed, to the attention of our Service Manager Rick Morgan.

We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.

Zender Ford is committed to providing an inclusive workplace and welcomes applications from qualified candidates.

Job Types: Full-time, Permanent

Expected hours: 22.0 per week

Benefits:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Application question(s):

- Are you able to work the schedule indicted in the posting? Mon- Thurs 4 PM-7 PM. Friday 3 PM - 6 PM , Sat 9 AM – 5 PM.

Experience:

- Customer service: 2 years (preferred)
- Automotive Service: 2 years (preferred)
- Ford: 2 years (preferred)
- Shop Loading: 2 years (preferred)

Work Location: In person

📌 Service Concierge Part Time (Spruce Grove)
🏢 Zender Ford
📍 Spruce Grove