This position is employed by 17413921 Canada Inc. (Operating as Merchant Prospecting), a member of the Mondo Payments Business Group.

About Merchant Prospecting

Merchant Prospecting partners with businesses across Canada to help reduce payment processing costs through customized merchant services and payment solutions. Working alongside Mondo Payments, we assist thousands of Canadian businesses by providing complimentary payment processing reviews and helping them find more cost-effective solutions.

As we continue to grow, we are looking for a Lead Generation Team Manager to build and lead the outbound team that fuels our sales pipeline.

Position Overview

This is a hands-on leadership role focused on pipeline growth. You will manage a team of 10 to 16 outbound lead generation representatives who contact local businesses, start conversations, and book qualified appointments for complimentary payment processing reviews with our sales team and agent network.

You will hire, train, and coach the team, set the standard for activity and quality, and make sure every rep has the scripts, tools, and support to hit their targets. If you love coaching people, running a disciplined sales floor, and turning calls into revenue, this role offers real impact and a clear path to advance.

Key Responsibilities

Team Leadership & Development

- Recruit, hire, onboard, and develop outbound lead generation representatives
- Build and run training programs covering product knowledge, objection handling, and call techniques
- Coach team members through call monitoring, live feedback, and one-on-one sessions
- Hold daily huddles, weekly team meetings, and regular performance reviews
- Build a culture of accountability,



energy, and healthy competition

Lead Generation Strategy & Execution

- Develop and refine outbound calling and email campaigns, scripts, and cadences
- Set daily, weekly, and monthly targets for calls, conversations, and booked appointments
- Segment and prioritize target lists by industry, geography, and merchant profile
- Test new messaging, lead sources, and outreach methods to improve conversion
- Work closely with the sales team and agent network to make sure leads are well qualified and followed up promptly

Performance Management & Reporting

- Track individual and team KPIs, including activity, contact rate, appointment set rate, show rate, and lead-to-close conversion
- Maintain lead and pipeline data in the CRM and enforce data quality standards
- Identify performance gaps and build action plans to improve results
- Report regularly to senior leadership on pipeline health, team performance, and forecasts

Qualifications

Required

- Fully bilingual in English and French (spoken and written)
- 5+ years of professional B2B sales experience, including outbound prospecting or lead generation
- 3+ years of experience leading, coaching, and developing a sales or lead generation team
- Proven success in hiring, training, and retaining high-performing outbound reps
- Strong coaching,



communication, and motivational skills
- Comfortable working with KPIs, dashboards, and CRM data to drive decisions
- Able to work in office at our Montreal office, Monday to Friday, 9:00 AM – 5:00 PM

Preferred

- Experience in merchant services, payment processing, fintech, POS systems, telecommunications, or a related B2B industry
- Experience managing a telesales, SDR, or appointment-setting team
- Familiarity with CRM and dialer tools such as Zoho or ReadyMode

Compensation & Benefits

- Base salary of $60,000 – $80,000, depending on experience
- Performance-based bonus tied to team results
- Health and dental benefits
- Life insurance
- Professional development opportunities
- Company events and team-building activities
- Clear advancement opportunities within a growing national organization

Why Join Merchant Prospecting?

You’ll build and lead the team that drives our growth. You will have the autonomy to shape how our lead generation team works, and you will see the direct impact of your coaching in the pipeline and revenue we generate.

If you’re a results-driven sales leader who loves developing people and building a high-performance team, we’d love to hear from you.

17413921 Canada Inc. (Operating as Merchant Prospecting) is an equal opportunity employer. We welcome applications from all qualified candidates. Accommodations are available upon request during the recruitment process.

Pay: $60,000.00-$80,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance

Language:

- French (preferred)
- English (preferred)

Work Location: In person

📌 Lead Generation Team Manager (Bilingual) (Westmount)
🏢 Mondo Payments
📍 Westmount