About the Prospect

Our client is seeking a motivated and technically capable Business Analyst, Technology Transformation to support enterprise systems, improve business processes, and drive technology-enabled operational efficiencies.

This role sits at the intersection of business operations, enterprise technology, and data analysis. The successful candidate will work closely with business stakeholders, internal technology teams, and external vendors to investigate system issues, analyze data, document requirements, and support ongoing technology transformation initiatives.

The ideal candidate combines strong analytical and problem-solving skills with a practical understanding of business processes, excellent communication abilities, and the capacity to work independently in a cross-functional environment.

Key Responsibilities

ERP Support and Operational Excellence

- Manage day-to-day ERP support requests, including initial assessment, issue investigation, troubleshooting, resolution, and escalation as needed.
- Investigate system and process-related issues by reviewing configurations, data flows, integrations, and business workflows.
- Coordinate with internal IT teams, external vendors, and support partners to resolve technical defects and minimize operational disruptions.
- Identify recurring system issues and recommend sustainable solutions to improve reliability and reduce manual effort.
- Assist with system enhancements, upgrades, and patches by assessing potential impacts and supporting testing and validation activities.

Data Analysis and Reporting

- Develop and maintain SQL queries to extract, reconcile, validate, and analyze business and ERP data.
- Investigate data discrepancies and perform root-cause analysis to identify underlying issues.
- Prepare recurring reports and respond to ad hoc data requests from business stakeholders.




- Translate analytical findings into meaningful insights that support operational planning and business decisions.
- Demonstrate the ability to learn new systems, applications, and analytical tools quickly.

Business Analysis and Requirements Management

- Engage with stakeholders across Finance, Operations, Sales, Construction, and other business functions to understand business needs and operational challenges.
- Translate business requirements into functional specifications, technical requirements, user stories, and measurable acceptance criteria.
- Document existing processes and develop future-state workflows that support improved efficiency and system performance.
- Assess proposed solutions against business objectives, enterprise technology standards, and long-term system requirements.
- Facilitate communication between business users, technical teams, and vendors to ensure requirements are clearly understood.

Documentation and Business Case Development

- Prepare and maintain business requirements documents, process maps, data definitions, business cases, and impact assessments.
- Identify operational risks, system dependencies, and potential impacts associated with proposed changes.
- Support change management activities by documenting process changes, system impacts, and user requirements.
- Maintain accurate, accessible documentation for operational support and project delivery.
- Present findings and recommendations in a clear, structured format to support informed decision-making.

Process Improvement and Stakeholder Collaboration





- Identify opportunities to streamline workflows, automate repetitive activities, and improve data visibility.
- Evaluate potential technology solutions and process changes based on business value, operational feasibility, and cost considerations.
- Collaborate across departments to support technology initiatives and ensure solutions address real business needs.
- Contribute to continuous improvement efforts that strengthen system performance, data quality, and operational effectiveness.

Qualifications and Experience

The successful candidate will demonstrate:

- Experience in business analysis, enterprise application support, technology operations, or a related field.
- Practical experience supporting ERP systems or other enterprise business applications.
- Working knowledge of SQL for data extraction, analysis, reconciliation, and validation.
- Experience gathering requirements, documenting business processes, and translating stakeholder needs into actionable deliverables.
- Familiarity with software testing, system enhancements, issue tracking, and change management processes.
- Excellent written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
- The ability to learn unfamiliar platforms and technologies quickly.

What Success Looks Like

In this role, success means delivering timely and effective system support, reducing recurring operational issues, improving data accuracy, and providing business stakeholders with transparent requirements and actionable insights.

Interested candidates are invited to submit their resume for consideration.

Pay: $80,000.00-$100,000.00 per year

Application question(s):

- Are you based in Edmonton

Experience:

- technical BA, ERP Analyst, Business Systems Analyst: 3 years (preferred)

Work Location: In person

📌 Business Analyst (Edmonton)
🏢 Halo Recruitment Group
📍 Edmonton